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Glean

Majors Customer Success Manager

Glean's Work AI platform uses AI to connect to all your data, helping you find, create, and automate anything.

operationshybridNew York Metro, US
140,000 - 190,000
full-time

Benefits:

  • Competitive compensation

  • Medical, Vision and Dental coverage

  • Flexible work environment and time-off policy

  • 401k

  • Company events

Experience Requirements:

  • 5-7 years+ in a similar role within a B2B SaaS company.

  • Proven experience working with larger enterprise customers, including a track record of attaining and exceeding targets

  • Interest in generative AI for knowledge workers at Enterprise scale

  • Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean

  • Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal stakeholders

Other Requirements:

  • Familiarity with Value Selling and ability to do deep discovery with customers

  • Demonstrated project management experience, including planning, execution, and stakeholder management

  • Detail-oriented mindset with a focus on continuous improvement and operational excellence. Curiosity and grit.

  • Live into our company values: Make it Better, Make it Together, Make it Customer Driven, and Make it Happen

  • Ability to travel periodically and be in the office regularly

Responsibilities:

  • Relationship Management

  • Onboarding and Adoption

  • Account Growth, Expansion, and Risk

  • Performance Tracking

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