Benefits:

• Competitive Pay & Bonuses

• Your Health & Happiness Matter

• Location-Tailored Benefits

• Everything You Need to Succeed

• A Place Where You Belong

Experience Requirements:

• 5–7 years of experience in customer success, sales, digital engagement, or lifecycle management in a SaaS environment

• Proven experience mentoring or leading teammates

• Strong English communication skills, both written and spoken

• Experience with Salesforce (preferred)

• Analytical and process-driven mindset

Other Requirements:

• Interest in growing into a formal management role

Responsibilities:

• Manage a portfolio of long-tail customers globally across the lifecycle: acquisition, commit (including trial conversions), onboarding, adoption, retention, expansion, and advocacy

• Deliver digital engagement programs at scale (email, in-app, webinars, knowledge base)

• Analyze lifecycle data to identify risks, opportunities, and expansion signals

• Collaborate cross-functionally with Ops, Marketing, Sales, and Product to improve customer outcomes

• Mentor, guide, and support team members in Vietnam

Benefits:

• Total Remuneration

• Well-being & Work-life Balance

• Statutory Compliance

• Work Facilities & Accommodation

• Diversity, Equity, Engagement, & Inclusion

Education Requirements:

• Bachelor’s degree in Computer Science, Software Engineering, or related field

Experience Requirements:

• Strong back-end development experience with Java and frameworks such as Quarkus or Spring Boot

• Proficiency with React and TypeScript for front-end development

• Hands-on experience with PostgreSQL

• Practical experience with Kafka or other event-driven/messaging systems

• Proven ability to build and consume RESTful APIs

Other Requirements:

• Excellent problem-solving skills, with a proactive and ownership-driven approach

• Strong communication and collaboration skills, with a product-oriented mindset

• Knowledge of microservices and distributed system design

• Experience with cloud platforms (AWS, GCP, Azure)

• Familiarity with container orchestration (Kubernetes)

Responsibilities:

• Design, develop, and maintain scalable web applications across front-end and back-end

• Build APIs and services using Java (Quarkus, Spring Boot) and ensure integration with PostgreSQL databases

• Develop responsive and high-performing user interfaces with React and TypeScript

• Work with Kafka to design and implement event-driven systems

• Containerize applications using Docker and contribute to deployment pipelines

Benefits:

• Total Remuneration

• Growth & Rewards

• Physical & Mental Health

• Diversity, Equity & Inclusion

Experience Requirements:

• 5+ years of hands-on experience in Automation Testing (mobile testing, web-based testing, API testing, or WinApp testing)

• Proficiency in one or more of the following programming languages: Python, Java, JavaScript

• Practical expertise in mobile testing, web-based testing, API testing, and WinApp testing

• Strong command of English for effective communication and presentation skills

• Comfortable working in and assisting others through company help desk software, such as Salesforce

Other Requirements:

• Demonstrated self-starting and supportive team spirit

• Ability to effectively multitask and excel in a fast-paced environment

• Aptitude to learn and understand new and emerging technologies

• Be organized, patient, empathetic, and able to listen to customers to provide excellent service and support

• Network experience is a strong advantage

Responsibilities:

• First point of contact to handle customer questions, error reports, feature suggestions, or license inquiries

• Manage the opening, status update, and closing of support tickets to ensure issue identification and resolution SLAs are met

• Analyze the logs and reproduce the issue to identify the root cause

• Participate in customer troubleshooting calls to identify and resolve critical or recurring issues

• Assist customers in integrating Katalon products with their internal systems or third-party tools (e.g., Jira, Jenkins, GitHub), including advanced custom configurations

Benefits:

• Competitive Pay & Bonuses

• Your Health & Happiness Matter

• Location-Tailored Benefits

• Everything You Need to Succeed

• A Place Where You Belong

Experience Requirements:

• Over 2 years of hands-on experience in performance marketing across both agency and in-house environments, with strong potential candidates with around 1 year of relevant experience also warmly welcomed.

• Proven success in managing Google Ads and LinkedIn Ads, including ABM-specific paid campaigns and retargeting strategies.

• Experience executing ABM paid advertising campaigns, using platforms like LinkedIn Matched Audiences, custom segments, and IP-based targeting.

• Strong understanding of audience segmentation, funnel stages, and intent-driven targeting within ABM frameworks.

• Ability to manage and optimize budgets across multiple global regions with a focus on pipeline influence and ROI.

Other Requirements:

• Advanced analytical skills and proficiency in tools such as Google Analytics, Metabase, HubSpot, or equivalent.

• Strong communication skills in English, with the ability to synthesize complex data into clear strategies.

• Self-motivated, organized, and able to manage multiple projects with shifting priorities in a fast-paced environment.

• Familiarity with emerging platforms like Reddit Ads, Meta Ads, Connected TV is a plus.

Responsibilities:

• Plan, execute, and optimize full-funnel paid acquisition campaigns across platforms such as Google Ads and LinkedIn Ads, driving global lead generation and pipeline growth.

• Collaborate with the ABM Campaign team to design and manage account-based paid advertising programs, including precise audience targeting, custom messaging, and campaign sequencing to engage high-value accounts.

• Collaborate with the ABM Campaign, sales, and operations teams to align paid strategies with target account lists, intent signals, and buyer personas.

• Own and optimize campaign budgets, ensuring efficient allocation to maximize ROI across regions and segments.

• Partner with cross-functional teams (content, design, product marketing) to deliver cohesive and high-performing campaigns tailored to key segments and accounts.

Benefits:

• Monthly allowance

• ELSA Speak 3 months Account

• Internship certification

• Working with seniors in real projects

• Company Happy Hour and other company internal activities

Other Requirements:

• Proficient in using common computer/technology applications

• Have a flexible, resilient, and positive can-do attitude

• Demonstrates effective communication

• Meticulous, good organizational skills, with an ability to prioritize important tasks

• Good command of English/Chinese

• Have an understanding of English teaching methodologies and techniques is a plus

Responsibilities:

• Support to operate workshops and competitions for teachers/end users

• Update our internal database regarding information on new clients, engagement reports, and learners' performance reports. Handles confidential student information with tact, discretion and compliance with company regulations

• Follow up with internal teams to ensure customers’ technical issues are resolved

• Contribute to the development of short term engagement plans/goals to ensure a high engagement rate of trial clients

• Assists learners during the use and application of specific curriculum and ELSA software that enhances their learning experience

Benefits:

• Competitive compensation

• Work remotely from anywhere

• Opportunities to move laterally within a team and grow rapidly

• Paid time off and flexible leave policy

• A "no boss" culture that empowers you to take ownership and initiative for results, with overcommunication, candid feedback and a results-driven culture. Take a look at our [culture document](https://www.notion.so/fireflies/Culture-Employee-Value-Proposition-780ae904ede24bc792c088c4495f599f). You're data-driven and customer-focused. You value fast & incremental engineering cycles. You maintain design excellence and minimize complexity. You measure your results & automate when possible. You get 10% better at something every week. You have an internal compass and take accountability & initiative. We value overcommunication, candid feedback and a results-driven culture. Flexible working hours to fit your lifestyle. LGBTQ+ friendly. Fun international offsite to connect and recharge. Tech reimbursements to support your work

Experience Requirements:

• Meaningful time spent as a Senior engineer or higher

• Passion for productivity tools and supporting power users

• You have the raw intellectual horsepower and the ability to learn quickly

• You contribute to open source (share your GitHub)

• You have experience working on apps that have supported 10,000+ concurrent users

Other Requirements:

• You can design and build scalable infrastructure

• You have experience with real-time apps that use something like OT or CRDT ([ref](https://www.figma.com/blog/how-figmas-multiplayer-technology-works/))

• You understand sound architecture principles and can build end-to-end

Responsibilities:

• You'll be expected to work directly on our product.

• We expect you to write well-architected, tested, secure, and scalable code as part of a team of a few other engineers.

• You'll have a lot of autonomy over your schedule and you'll work together with product managers, designers, and front-end engineers to solve common goals