Benefits:

• Paid-time off

• Medical/Dental/Vision, Disability + Life Insurance

• One Medical membership

• Parental Leave

• 401k Matching

Experience Requirements:

• 2+ years of customer support experience, ideally in ecommerce or healthcare tech

• Familiarity with CRM/ticketing systems (Zendesk preferred)

• Experience in healthcare or DTC

• Exposure to public reputation management

• Knowledge of HIPAA-compliant support practices

Other Requirements:

• Strong written and verbal communication skills

• Proactive, problem-solving mindset

• Collaborative by nature

Responsibilities:

• Provide omni-channel support with accuracy, warmth, and efficiency

• Deliver a concierge-style experience, ensuring every customer is supported throughout their journey

• Own complex cases and escalations, driving them to full resolution

• Support high-value clinicians and accounts with white-glove care and seamless transitions to Sales

• Lead service recovery, turning challenging moments into opportunities for loyalty

Benefits:

• Generous paid-time off

• Stock incentive plans

• Medical/Dental/Vision, Disability + Life Insurance

• One Medical membership

• Parental Leave

Education Requirements:

• Bachelor's degree in Engineering, Computer Science, Life Sciences, or related field

• MBA or advanced degree preferred

Experience Requirements:

• 10+ years of product management experience

• 3 years leading product teams

• 5+ years in healthcare technology, medical devices, digital health, or AI/ML products

• Proven track record of launching successful B2B healthcare products at scale

• Experience with FDA-regulated products or medical device development

Other Requirements:

• Strong technical acumen with ability to work with engineering and data science teams

• Outstanding communication and stakeholder management skills

• Experience with AI/ML products in healthcare diagnostics

Responsibilities:

• Define and execute product vision and multi-year roadmap for hardware, software, and AI algorithms

• Lead product strategy for expanding FDA-cleared AI capabilities

• Build, mentor, and scale a high-performing team of product managers

• Partner closely with Engineering, Data Science/AI, Clinical Affairs, Regulatory, and Sales

• Own the product development lifecycle from ideation through launch and iteration

Benefits:

• Generous paid-time off

• Stock incentive plans

• Medical/Dental/Vision, Disability + Life Insurance

• One Medical membership

• Parental Leave

Education Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field

Experience Requirements:

• 5–8+ years of experience in product marketing, growth marketing, product management, or strategy & operations

• Proven track record of leading initiatives end-to-end and measuring impact using data

• Experience driving execution of complex, cross-functional initiatives

• Experience in dynamic environments balancing speed with rigor

• Technical and analytical fluency with experience using data analysis tools

Other Requirements:

• Strong sense of ownership

• Excellent written and verbal communication skills

• Ability to analyze market, customer, and competitive data

Responsibilities:

• Own and evolve the Eko+ growth roadmap using deep analysis of funnel metrics

• Own Eko+ messaging and positioning across all customer surfaces

• Lead GTM strategy for key feature, experience, or workflow launches

• Design, implement, and analyze A/B tests across messaging and lifecycle flows

• Analyze quantitative performance data and qualitative customer feedback to identify behavioral patterns

Benefits:

• Generous paid-time off

• Stock incentive plans

• Medical/Dental/Vision, Disability + Life Insurance

• One Medical membership

• Parental Leave

Education Requirements:

• Bachelor's degree in a STEM field (Engineering, Life Sciences, or related discipline)

• Advanced degree preferred

Experience Requirements:

• 10+ years of progressive regulatory affairs experience with Class II medical devices and SaMD

• Deep expertise in global regulatory frameworks (FDA 510(k)/De Novo, EU MDR, ISO 13485)

• Proven track record managing regulatory authority interactions and pre-submission meetings

• Experience leading small regulatory teams in fast-paced environments

• Experience with AI/ML-enabled medical devices and algorithm change protocols

Other Requirements:

• Proficiency with regulatory information management and quality management systems

• Ability to translate emerging requirements into actionable business recommendations

• RAC certification preferred

Responsibilities:

• Own and drive end-to-end regulatory strategy from concept through commercialization

• Lead and execute regulatory submissions (FDA, CE Mark, Health Canada, PMDA)

• Serve as the regulatory lead for the company, managing all interactions with authorities

• Partner with cross-functional teams to define and proactively embed regulatory requirements into workflows

• Establish and lead a proactive regulatory intelligence program to monitor global requirements

Benefits:

• Generous paid-time off

• Stock incentive plans

• Medical/Dental/Vision, Disability + Life Insurance

• One Medical membership

• Parental Leave

Education Requirements:

• Bachelor's degree

Experience Requirements:

• 5+ years of experience in digital marketing at B2C direct-to-consumer companies

• Hands-on experience in programmatic display/native or paid social at high spend levels

• Proven success driving incremental, ROAS-positive acquisition

• Experience in fast-paced, eCommerce startups with ROAS discipline

• Experience interpreting performance data to drive optimization and scale

Other Requirements:

• Proficiency with Excel/Sheets (pivot tables, vlookups)

• Familiarity with digital health or medtech audiences is a plus

• Strong understanding of full-funnel marketing

Responsibilities:

• Lead and scale select B2C direct-to-consumer marketing channels with a focus on ROAS

• Build and manage full-funnel acquisition strategies through prospecting and retargeting

• Own the full lifecycle of channel management including planning, execution, and reporting

• Optimize channels by improving targeting, creative strategy, and bid strategies

• Establish clear performance goals, KPIs, and tracking frameworks for each channel