Userpilot

Benefits:

• Competitive base salary and attractive performance-based bonuses

• Training opportunities, participation in industry events and conferences

• Excellent opportunities for career progression

• Dynamic work environment

• Private employee medical insurance

Experience Requirements:

• Proven experience in software implementation or a related field.

• Strong project management skills with the ability to manage multiple projects simultaneously.

• Quick thinking and exceptional problem-solving skills.

• Experience working with a Saas product is preferred

• Excellent communication and interpersonal skills.

Other Requirements:

• Technical proficiency and the ability to quickly learn new software applications

Responsibilities:

• Understanding the customer's business, goals, and challenges to provide personalized assistance and develop implementation plans.

• Collaborating with sales to support prospects and conducting POC calls.

• Provide consultation to customers on best practices to push for value.

• Provide training to customers on how to use our solutions effectively.

• Serve as the primary point of contact for customers during the implementation process, addressing any questions or concerns that may arise.Document implementation processes and best practices for future reference.Gathering and sharing customer feedback with the product team.Investigate and escalate any technical issues a customer encounters to the support team.Taking ownership of internal projects and collaborating with the team to improve processes