Openstream.ai
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About
Openstream.ai is an enterprise-grade platform designed to build and deploy sophisticated multimodal AI systems for complex business environments. Its flagship product, Eva (Enterprise Virtual Assistant), enables organizations to create AI Virtual Agents, realistic Avatars, and natural Voice Agents that move beyond the limitations of traditional scripted chatbots. The system is built on a neuro-symbolic AI architecture, which uniquely combines neural learning with symbolic reasoning to ensure that outcomes are grounded in enterprise knowledge and entirely free from the hallucinations typically associated with large language models. This architectural choice makes it an exceptionally robust solution for high-stakes businesses that require 100% accuracy and reliability in their automated communications. The platform operates using a patented plan-based dialogue system. Unlike intent-based bots that follow rigid, predefined decision trees, Eva reasons in real-time to perceive nuanced user intentions and collaboratively problem-solve with the user to achieve a specific goal. It leverages true multimodality, meaning it can process and respond through a combination of text, speech, gestures, and vision simultaneously, mimicking human interaction. Key features include automated knowledge extraction to activate unstructured internal data, an explainable AI framework that can justify its decisions to users, and enterprise orchestration capabilities that allow businesses to integrate various foundation models and complex backend workflows. Openstream.ai is primarily targeted at large-scale enterprises across highly regulated industries like banking, insurance, healthcare, and retail. It is trusted by industry leaders such as Walmart, BNY Mellon, and Abbott to handle sensitive customer and employee interactions. The platform serves various functions, including high-volume customer service automation, internal IT help desks for employees, and productivity-boosting co-pilots. For contact centers specifically, the tool is designed to drive efficiency by providing immersive self-service alternatives while simultaneously reducing agent turnover by offloading repetitive manual tasks to the AI. What distinguishes Openstream.ai from most modern AI startups is its deep scientific pedigree and emphasis on explainable, ethical AI. Led by a team of world-renowned researchers and pioneers in natural language processing and multimodal interaction, the company holds an extensive portfolio of U.S. patents that protect its unique approach to reasoning and multilingual coordination. Because the system can explain its logic and is built on a foundation of strict data governance, it offers a level of transparency and trust that is rarely found in standard black-box AI solutions, making it a preferred choice for visionary enterprises.
Pros & Cons
Uses neuro-symbolic architecture to virtually eliminate AI hallucinations in enterprise deployments.
Supports true multimodal interaction including speech, gestures, and facial expressions for more human engagement.
Holds a significant portfolio of U.S. patents for advanced AI reasoning and multilingual coordination.
Features an explainable AI framework that allows users to understand the logic behind the system decisions.
Proven track record with Fortune 50 companies like Walmart and BNY Mellon across various industries.
Does not offer transparent public pricing, requiring a demo request for all cost information.
Focuses exclusively on enterprise-scale solutions which may be over-engineered for small business needs.
Implementation requires deep integration with business processes, potentially leading to longer setup times.
Use Cases
Contact center managers can deploy AI Voice Agents to handle repetitive queries in multiple languages, reducing wait times and agent burnout.
Enterprise IT teams can create Help Desk Virtual Agents to automate internal support for payroll, IT issues, and company policy inquiries.
Brand marketing leads can develop fully embodied AI Avatars that represent the company persona across web and mobile platforms.
Operations leaders can implement Multimodal Co-Pilots to boost employee productivity by automating data-driven insights and tasks.
Platform
Task
Features
• digital twin creation
• explainable ai framework
• neuro-symbolic ai reasoning
• automated task orchestration
• hallucination-free output
• plan-based dialogue management
• knowledge extraction from enterprise data
• multimodal interaction (speech, text, gesture)
FAQs
What is neuro-symbolic AI and why does Openstream use it?
Neuro-symbolic AI combines the pattern recognition of neural networks with the logic of symbolic AI. This approach allows Eva to generate dialogue that is human-like while being strictly grounded in factual enterprise knowledge to prevent hallucinations.
How does the platform handle user data and privacy?
Openstream follows a highly ethical framework that emphasizes data governance and privacy protection. The system is designed to enforce privacy policies throughout both the training phase and active dialogues to minimize risk for clients.
Can Eva integrate with existing enterprise tools?
Yes, the platform is built for enterprise orchestration, allowing it to integrate with unique business processes and any foundation model. It is designed to activate internal knowledge sources and deliver personalized insights throughout a conversation.
Does the AI require scripts to function in a contact center?
No, Eva is a plan-based system that reasons in real-time to understand user intent without needing a pre-defined script. This allows for more natural, unscripted conversations that can proactively resolve complex customer queries.
What languages and channels does the system support?
The system supports multilingual interactions and can be deployed across various channels including websites, mobile apps, telephony, and 3D avatars. It coordinates workflow execution across these diverse modalities using patented technology.
Pricing Plans
Enterprise
Unknown Price• Multimodal AI deployment
• Neuro-symbolic reasoning
• Zero-hallucination guarantee
• Explainable AI framework
• Enterprise knowledge extraction
• Custom integration support
• 24/7 technical assistance
• Multilingual support
• Deployment on any channel
• Digital Twin creation
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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