Kea
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About
Kea is a specialized voice AI platform designed specifically for the restaurant industry to manage high-volume phone traffic. Unlike general-purpose virtual assistants, Kea functions as a dedicated digital employee that handles incoming calls, takes precise orders, and answers frequently asked questions without human intervention. The system is built to ensure that no customer is left on hold or sent to voicemail, directly addressing the common industry problem of lost revenue due to busy staff or missed calls during peak hours. The platform operates through a suite of specialized AI agents: 'The Judge' for menu accuracy, 'The Food Critic' for real-time item updates, and 'The Data Guru' for reporting. It features deep integrations with over 11 major Point-of-Sale (POS) systems, including Toast, Square, and Clover. This allows orders to flow directly from a phone conversation to the kitchen's KDS or printer. The AI is capable of handling complex modifiers, processing secure payments via Apple or Google Pay, and managing both self-delivery and third-party delivery logistics through its integrated workflow. Kea is optimized for restaurant owners and operators ranging from single-location independent shops to large franchises with over 50 locations. It is particularly valuable for high-volume establishments like pizzerias or fast-casual chains where phone orders represent a significant portion of the business. Because the system can handle unlimited concurrent calls, it serves as a scalable solution that allows front-of-house staff to focus on in-person guests while the AI manages the phone lines, ensuring a better experience for both on-site and remote customers. What sets Kea apart is its industry-specific AI Menu Analyzer, which prevents hallucinations by strictly adhering to the restaurant's curated menu and modifier rules. It offers a transparent flat-rate pricing model of $450 per month per location, avoiding the per-order commissions that often diminish restaurant profit margins. Additionally, the system provides a Text AI bridge, allowing guests to transition seamlessly between voice and text for ordering or asking questions, meeting modern consumer preferences for flexible communication.
Pros & Cons
Supports 11+ major POS integrations for seamless automated order flow.
Flat-rate monthly pricing with no per-order commissions or hidden transaction fees.
Ability to handle unlimited concurrent calls ensures no customer is ever put on hold.
Achieves a high order accuracy rate of 99.3% using the specialized AI Judge agent.
Implementation is extremely fast, with the ability to go live in under 30 minutes.
Fixed monthly cost of $450 may be prohibitive for very low-volume establishments.
Requires a compatible POS system to utilize the full automated ordering features.
Documentation does not mention support for languages other than English.
Customization of the AI's voice persona appears limited to specific presets.
Use Cases
Pizza shop owners can automate high-volume phone orders during peak weekend rushes, sending tickets directly to the kitchen without hiring extra staff.
Multi-unit franchise managers can update holiday hours or menu items across 50+ locations simultaneously with just two clicks in the Kea portal.
Fast-casual restaurant staff can focus entirely on serving in-person guests while the AI handles phone inquiries about allergens and wait times.
Delivery-focused businesses can streamline checkout by allowing phone customers to pay via Apple Pay links sent through the Text AI bridge.
Restaurant operators can use the Data Guru's daily SMS summaries to track saved revenue and identify customer trends without manually reviewing call logs.
Platform
Features
• secure payment processing
• multi-location management
• voice ai ordering
• 86 detection & substitutions
• real-time call reporting
• text ai bridge
• ai menu analyzer
• direct pos integration
FAQs
Which POS systems does Kea integrate with?
Kea supports over 11 direct integrations including Toast, Square, Clover, Olo, and NCR Aloha. This allows phone orders to print instantly in the kitchen without manual entry by your staff.
How does Kea handle out-of-stock items?
Through its '86 Detection' feature, the AI identifies when items are unavailable and suggests appropriate substitutions to the customer. This ensures order accuracy and prevents customer frustration.
Can the AI handle multiple calls at the same time?
Yes, Kea supports unlimited concurrent calls, meaning it can answer five or more callers simultaneously. This eliminates hold times and ensures every customer is greeted immediately even during rushes.
How long does it take to set up and go live?
Restaurants can typically go live in 30 minutes or less by creating an account, connecting their POS menu, and forwarding their phone number. Large brands can be set up in a single day.
Does Kea charge a commission on orders taken?
No, Kea uses a flat-fee pricing model of $450 per month per location. There are no hidden fees or per-order costs, regardless of the volume of calls or revenue the AI generates for you.
Pricing Plans
Standard
USD450.00 / per month• Unlimited concurrent calls
• Direct POS integrations
• AI Call Reporting & Trends
• 86 Detection & Suggestions
• Apple & Google Pay support
• Delivery & Reservation handling
• Curated Brand/Location FAQs
• Dynamic AI Greeting
• Spam Call Handling
• Dedicated Kea number
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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