Freeday
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About
Freeday.ai offers AI-powered digital employees for customer service, KYC, and accounts payable. These digital employees handle routine tasks, freeing human teams to focus on more complex work. The platform seamlessly integrates with existing systems and offers 24/7 multilingual support. Freeday emphasizes transparency and a no-nonsense culture, with a focus on delivering value quickly and consistently. Pricing is transparent and fixed, with detailed information available upon request. Freeday is ISO 27001 certified for high security.
Platform
Task
Features
• 24/7 multilingual support
• compliance automation
• kyc
• customer service
• integration with existing systems (salesforce, zendesk, genesys, procuro, whatsapp)
• real-time ai recommendations
• accounts payable
• automation of complex tasks
FAQs
What is an AI driven digital employee
An AI-driven digital employee is an advanced software solution that can perform human tasks, such as customer service, KYC, and accounts payable, improving efficiency and accuracy.
How does a digital employee improve customer service?
Digital employees provide 24/7 multilingual support, reduce wait times, offer real-time AI recommendations, and automate complex tasks, resulting in increased customer satisfaction.
Can a digital employee be integrated with existing systems?
Yes, our digital employees seamlessly integrate with your existing architecture, CRM, and other systems through our Integration Framework, such as Salesforce, Zendesk, Genesys, Procuro, and WhatsApp.
How does AI enhance KYC processes?
AI automates compliance, ID verification, and document checks, leading to increased accuracy, more efficient processing, and lower operational costs. This allows KYC/CDD analysts to focus on detecting criminals instead of handling the administrative burden.
What are the benefits of AI in accounts payable?
AI in accounts payable eliminates manual errors, increases invoice extraction accuracy, processes transactions in real-time, and lowers processing costs per invoice.
How does Freeday ensure the security of AI solutions?
Freeday maintains high-security standards and ensures regulatory compliance when integrating digital employees into your enterprise architecture. Freeday is ISO 27001 certified, and our data centers are operated by an ISO 27001/27017/27018 certified cloud service provider.
Can a digital employee do more than just answer questions?
Yes, our digital employees can solve complex issues and perform tasks directly connected to your systems, enabling end-to-end automation. For example, adjusting a booking or booking an appointment.
How does a digital employee improve itself?
Digital employees use user feedback and analytics to continuously enhance their capabilities, supported by performance dashboards and conversation insights. The digital employee also makes recommendations to improve itself!
What's the difference between a digital employee and a chatbot?
Traditional chatbots use intent matching and provide predefined responses, while a digital employee adapts its answers to the query. By simply opening its knowledge base, a digital employee can perform more advanced tasks like applying knowledge, escalating to humans as needed, and taking actions based on user input. This flexibility and capability to improve make it a superior option in digital interactions
How does a digital employee help in reducing workload?
By automating routine tasks, a digital employee allows human staff to focus on strategic, high-value tasks, thereby increasing overall productivity.
Job Opportunities
Implementation Manager
Freeday provides AI-powered digital employees to automate customer service, KYC, and accounts payable processes, freeing human teams for more strategic tasks.
Benefits:
Competitive salary
Pension plan
Travel expense reimbursement
Laptop
Opportunities for professional development
Education Requirements:
Completed university degree (WO-opleiding)
Experience Requirements:
2 to 4 years of experience in a project-based role
Other Requirements:
Ability to set clear priorities and communicate them effectively
Ability to simplify complex processes
Customer-oriented and positive/solution-oriented attitude
Experience with Agile work methods
Familiarity with Google Cloud environment
Fluency in both Dutch and English
Responsibilities:
Take the lead in the implementation process
Collaborate with stakeholders
Define technical and process requirements
Establish ambitious plans with deadlines
Prioritize based on impact
Show more details
Junior Implementatie Manager
Freeday provides AI-powered digital employees to automate customer service, KYC, and accounts payable processes, freeing human teams for more strategic tasks.
Benefits:
Competitive salary
Pension plan
Travel expense reimbursement
Laptop
Opportunities for professional development
Education Requirements:
1-3 years of experience in project management or similar role
Experience Requirements:
1-3 years of experience
Other Requirements:
Strong communication skills
Customer-oriented attitude
Ability to simplify complex processes
Prioritization skills
Fluency in both Dutch and English
Responsibilities:
Coordinate the implementation process
Communicate with stakeholders
Plan and prioritize
Maintain project overview
Show more details
Machine Learning Engineer
Freeday provides AI-powered digital employees to automate customer service, KYC, and accounts payable processes, freeing human teams for more strategic tasks.
Benefits:
Competitive salary
Pension plan
Professional development opportunities
Fun team culture
Impactful projects
Education Requirements:
1-3 years of experience in machine learning
Experience Requirements:
1-3 years experience
Other Requirements:
Strong Python programming skills
Familiarity with ML frameworks (TensorFlow, PyTorch)
Experience with cloud technologies
Familiarity with MLOps
Initiative and ability to work independently
Team-oriented mindset
Responsibilities:
Design, develop, and implement machine learning models
Collaborate with other teams
Optimize machine learning algorithms
Deploy models in production
Continuously learn new techniques
Show more details
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