FirstSupport AI automates the quality assurance and performance review process for customer service chats. It helps businesses quickly build scorecards for agents, measure performance, ensure compliance, and conduct real-time analysis of customer support tickets. The tool integrates with platforms like Zendesk and other customer experience (CX) platforms.
• integration with zendesk and other cx platforms
• ensure compliance in customer support
• real-time analysis for customer support tickets
• measure performance
• quickly build scorecards for agents
• automates qa & performance reviews of customer support chats
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