Elium
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About
Elium is an AI-powered knowledge management platform designed to enhance team efficiency and knowledge accessibility. It offers a central hub for company information, enabling quick access to essential details. Key features include AI-powered answers to team queries, content approval workflows to ensure reliability, and multi-language support for global teams. Elium integrates with various enterprise systems like Microsoft 365, Google Workspace, and Slack. The platform prioritizes security with ISO 27001 certification, European hosting, and GDPR compliance. Pricing plans include Team, Corporate, and Enterprise options, with custom solutions available.
Platform
Features
• ai-powered editor
• ai-powered smart assistants
• ai-powered answer
• q&a templates for customer-facing teams
• quick and advanced search options
• notifications to update content
• validity and expiration dates
• content approval workflows
FAQs
What is a user and how do you bill them?
All users are those who have signed up for an account or been invited to your platform. They can be internal (employees) or external guests to the organisation (guests, partners, customers). Admins can deactivate users at all times in the platform. Only active users are taken into account.
What are my payment options – credit card and/or invoicing?
Team and Corporate plans are paid by credit card. For our Enterprise plan, we provide direct invoicing. The providers we trust to support these billing processes are Chargebee and Stripe.
Can I try Elium for free?
Absolutely! We provide a free trial period at the end of which you may choose to subscribe to a paid subscription. Only then will you be asked to provide your billing details. You can stop at anytime if you are not satisfied with the service.
Can I upgrade, downgrade or cancel my plan at anytime?
As an admin, yes you can change or cancel your plan at any time from your billing settings. When you upgrade, you are charged the difference between the two plans. When ending a subscription, you may cancel as per Elium’s with a notice period which varies depending on the chosen plan.
Do you apply non-profit or academic discounts?
Yes, we provide discounts for educational and non-profit organisations as we love supporting such initiatives. Get in touch with our team for specific conditions.
What is the difference between Corporate and Enterprise support?
Our Customer Success teams have built a decade of strong experience in successfully deploying Elium within medium and large organisations. Essentially our Corporate offering provides you with the onboarding essentials and basic support to make your deployment a success, while our Enterprise services will give you access to priority handling and advanced services often required in wider-scale deployments.
What are the requirements for using Elium?
Elium is a cloud-based platform, so you just need an internet connection and a modern browser (Chrome, Safari, Firefox, Edge). We support the two latest versions of these browsers and others are provided as best-effort. Our web app is responsive, but we also provide native mobile and tablet apps for the two latest versions of Android and iOS.
Can I try Elium for free?
Absolutely! We provide a free trial period at the end of which you may choose to subscribe to a paid subscription. Only then will you be asked to provide your billing details. You can stop at anytime if you are not satisfied with the service.
Which service level guarantees (SLA) do you provide?
For Enterprise plans, we commit to an SLA of 99.5% guaranteed platform uptime per user per month and a 24-hour support response time for critical incidents. Our availability logs since 2008 show a measured uptime beyond 99.95% and a less than 2-hour response time. For other plans and support requests, we commit to a best-effort service.
What is your fair use policy regarding data storage?
Within your Elium environment you can store documents and files of any format. To make sure that there is enough storage for all our customers and their users, we may limit the amount of data you can save depending on your type of contract and number of users. We’ve made sure that almost all customers have plenty of disk space when our solution are used normally (currently we book 500GB per platform). You can always request the actual size of your data storage from our service desk. If we detect that your organization structurally saves more data than we consider to be fair and normal, we’ll contact you to discuss storage options. It’s possible to expand your storage and, if appropriate we will only charge a maximum of publicly available cloud storage charges of our hosting facilities plus 20%.
What happens to my data if i want to stop my subscription?
You have the ability to export content through Elium’s API at any time. Once you subscribe to a paying plan, you can request through our support for an export of all your content and metadata in a standard format. When ending your trial period or ending a paid subscription, your data is then entirely deleted from our servers.
Do you provide an on-premise version of Elium?
No. We believe Software-as-a-Service is today’s most efficient and reliable way for organisations to deploy business software whatever their size. Our SaaS offering allows you to start small, scale quickly and more importantly focus on what matters most: delivering business value to your users. We take care of the rest.
What is the difference between Corporate and Enterprise support?
Our Customer Success teams have built a decade of strong experience in successfully deploying Elium within medium and large organisations. Essentially our Corporate offering provides you with the onboarding essentials and basic support to make your deployment a success, while our Enterprise services will give you access to priority handling and advanced services often required in wider-scale deployments.
Does Elium use Virtual Private Cloud to boost security levels?
YES. All of our services are within our own containers cluster (Kubernetes) with network access control lists (ACLs) that prevent unauthorized requests getting to our internal network.
Do you perform any action to ensure the safety of all login-ins?
YES. We have a process related to logging and tracing. On an application level, we produce audit logs for all activity, ship logs to Datadog for analysis and use S3 for archival purposes. All actions taken on production consoles or in the Elium application are logged.
Pricing Plans
Team
€15.00 / per month• Minimum 10 users, 1 Admin included
• Core knowledge & AI features
• Unlimited spaces & content
• Personalisable structure & templates
• Google drive & OneDrive connectors
• Online help & basic support
Corporate
€20.00 / per month• All in Team +
• Minimum 10 users, 3 Admins included
• Approval workflows & Analytics
• Group management of users & spaces
• Microsoft 365 & Gsuite integrations
• Single-Sign-On
• Onboarding Services
Enterprise
Unknown Price• All in Corporate +
• Volume-based, unlimited Admins
• Enterprise features & add-ons
• AI Smart Assistants
• MS SharePoint search
• SCIM & Unlimited API access
• Priority support & SLA
• Access to Professional Services
• Access to Elium Vault
Team
€18.00 / per month• Minimum 10 users, 1 Admin included
• Core knowledge & AI features
• Unlimited spaces & content
• Personalisable structure & templates
• Google drive & OneDrive connectors
• Online help & basic support
Corporate
€24.00 / per month• All in Team +
• Minimum 10 users, 3 Admins included
• Approval workflows & Analytics
• Group management of users & spaces
• Microsoft 365 & Gsuite integrations
• Single-Sign-On
• Onboarding Services
Enterprise
Unknown Price• All in Corporate +
• Volume-based, unlimited Admins
• Enterprise features & add-ons
• AI Smart Assistants
• MS SharePoint search
• SCIM & Unlimited API access
• Priority support & SLA
• Access to Professional Services
• Access to Elium Vault
Job Opportunities
Sales Development Representative Internship
AI-powered knowledge management platform for enhanced team efficiency and knowledge accessibility. Central hub for company information, integrates with enterprise systems, and prioritizes security.
Benefits:
The opportunity to join a young and dynamic company
Working in a team of open-minded, smart and happy people
Opportunity to work remotely (partly at least)
Education Requirements:
Currently studying business / marketing / sales / communication
Other Requirements:
Sociable and service oriented; enjoys interacting with others
Team-player attitude
Intellectually curious and a fast-learner
Result-oriented
Excellent speaking, writing and presentation skills
Fluent in French & English, written and spoken
Responsibilities:
Qualify and prioritise incoming leads
Engage with prospects through phone, email, video calls and live chat
Move leads through the funnel by educating, answering questions and sending resources to potential customers
Schedule appointments for high touch clients with the Account Executive
Accurately enter, update and maintain daily activity and prospect information in our operating systems (Hubspot) Work with the sales & marketing team to strategise on which clients to target Show autonomy and proactivity in organising your job and in finding the most effective way to generate sales Proactively share market feedback, ideas and practices to other teams
Show more details
Digital Marketing Internship
AI-powered knowledge management platform for enhanced team efficiency and knowledge accessibility. Central hub for company information, integrates with enterprise systems, and prioritizes security.
Benefits:
The opportunity to join a young and dynamic company
Working in a team of open-minded, smart and happy people
Opportunity to work remotely (partly at least)
Education Requirements:
Currently studying business / marketing / sales / communication
Other Requirements:
Intellectually curious and a fast-learner
Analytical and a result-oriented person
Excellent speaking, writing and presentation skills
Fluent in French (reading, writing, speaking); good level in English (reading, writing at least)
Responsibilities:
Analysis & Research: strategic customer analysis
Digital Marketing: digital analyses, content conversion optimisation, social media, guest-posting, directories optimisation,…
General Marketing: project management
Growth: Lead generation through multiple channels
Product Marketing: Learn how to build the bridge between product & sales
Show more details
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