Deflekt.ai
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About
Deflekt.ai is an AI-powered tool that helps businesses automate their customer support and reduce the number of support tickets. It integrates with various channels such as email, web chat, Slack, and Teams. The tool allows businesses to add content from various sources and customize the AI's responses to match their brand's tone of voice. Deflekt.ai provides features like conversation monitoring and analysis, enabling businesses to track AI performance and improve their knowledge base.
Platform
Features
• knowledge base integration
• customer support automation
• content management
• ai-powered ticket deflection
• conversation monitoring and analysis
• human support handover
• customization and localization
• multi-channel support (email, web chat, slack, teams)
FAQs
What is a deflection?
Each time Deflekt.ai sends a reply on one of your channels it is counted as a deflection.
What is a project or channel?
A project has its own collection of documents, branding, localization and active channels (like email, web chat, Slack and Teams). Projects can be used in multiple ways. You could for example use them to handle questions for different products or subsidiary companies or create a project per language if you're active internationally.
What is a document?
Each web page, PDF file, Word document or Text file counts as one document. Deflekt.ai stores chunked embeddings of your documents in a vector database. Each plan upgrade means you can store more documents.
How do your paid plans work?
You start out on a Free plan so you can set everything up, test channels one by one and get a feel of all features. When you are ready, you can either keep using your Free plan and deflect 50 messages per month or upgrade so you can deflect more (and on multiple channels). You can easily subscribe in the app. Payments are handled by Stripe.
What languages do you support?
That's a really good question. Basically all languages are supported. You control all text strings that the bot uses. When your content is in a certain language, your bot always performs best when questioned in that language, but other languages can also perform really well. The model is instructed to reply in the same language as the asked question, which means most common languages are fully supported. The Deflekt.ai UI is currently only available in English.
I have another question about Deflekt.ai
Check out the documentation for a ton more answers, guides and how-to's. Also check out the blog for more interesting articles in the area of customer support inbox deflection.
Can I get a refund when I cancel my paid plan?
Due to the nature of the product, unfortunately you can't. You can test Deflekt.ai on the Free plan to see if it's for you. When you subscribe and then want to cancel you can do so at any time. Your subscription will then end at the end of the subscribed period.
Do you plan for feature A, B or C in the future?
Deflekt.ai is built for you. If you are missing a feature or found a bug, please let me know. The easiest way is using the "Feedback" tab in the sidebar. You can also shoot me a message at tim@deflekt.ai.
Pricing Plans
Pro
$67.00 / monthly• 10 projects
• All channels
• 5,000 documents
• 6,000 deflections monthly
• Remove branding
Custom
$499.00 / null• Everything from Pro
• Custom content scrapers
• Custom content refreshing
• Custom integrations
• Personal support
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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