Deflekt.ai
Click to visit website
About
Deflekt.ai is an AI-powered tool that helps businesses automate their customer support and reduce the number of support tickets. It integrates with various channels such as email, web chat, Slack, and Teams. The tool allows businesses to add content from various sources and customize the AI's responses to match their brand's tone of voice. Deflekt.ai provides features like conversation monitoring and analysis, enabling businesses to track AI performance and improve their knowledge base.
Platform
Features
• knowledge base integration
• customer support automation
• content management
• ai-powered ticket deflection
• conversation monitoring and analysis
• human support handover
• customization and localization
• multi-channel support (email, web chat, slack, teams)
FAQs
What is a deflection?
Each time Deflekt.ai sends a reply on one of your channels it is counted as a deflection.
What is a project or channel?
A project has its own collection of documents, branding, localization and active channels (like email, web chat, Slack and Teams). Projects can be used in multiple ways. You could for example use them to handle questions for different products or subsidiary companies or create a project per language if you're active internationally.
What is a document?
Each web page, PDF file, Word document or Text file counts as one document. Deflekt.ai stores chunked embeddings of your documents in a vector database. Each plan upgrade means you can store more documents.
How do your paid plans work?
You start out on a Free plan so you can set everything up, test channels one by one and get a feel of all features. When you are ready, you can either keep using your Free plan and deflect 50 messages per month or upgrade so you can deflect more (and on multiple channels). You can easily subscribe in the app. Payments are handled by Stripe.
What languages do you support?
That's a really good question. Basically all languages are supported. You control all text strings that the bot uses. When your content is in a certain language, your bot always performs best when questioned in that language, but other languages can also perform really well. The model is instructed to reply in the same language as the asked question, which means most common languages are fully supported. The Deflekt.ai UI is currently only available in English.
I have another question about Deflekt.ai
Check out the documentation for a ton more answers, guides and how-to's. Also check out the blog for more interesting articles in the area of customer support inbox deflection.
Can I get a refund when I cancel my paid plan?
Due to the nature of the product, unfortunately you can't. You can test Deflekt.ai on the Free plan to see if it's for you. When you subscribe and then want to cancel you can do so at any time. Your subscription will then end at the end of the subscribed period.
Do you plan for feature A, B or C in the future?
Deflekt.ai is built for you. If you are missing a feature or found a bug, please let me know. The easiest way is using the "Feedback" tab in the sidebar. You can also shoot me a message at tim@deflekt.ai.
Pricing Plans
Pro
$67.00 / monthly• 10 projects
• All channels
• 5,000 documents
• 6,000 deflections monthly
• Remove branding
Custom
$499.00 / null• Everything from Pro
• Custom content scrapers
• Custom content refreshing
• Custom integrations
• Personal support
Average Rating: 0.0
Average Rating: 0.0
5 Stars:
0 Ratings
4 Stars:
0 Ratings
3 Stars:
0 Ratings
2 Stars:
0 Ratings
1 Star:
0 Ratings
User Ratings
No ratings available.
Sign In to Rate this Tool
Alternatives
QueryPal
AI-powered customer support tool that integrates with helpdesk platforms to automate ticket responses, reduce response times, and improve agent efficiency.
View DetailsFeatured Tools
NoFilterGPT
Anonymous, uncensored AI chat with AES encryption and no logs. Offers free and pro plans.
View Details
Wayin AI
Wayin AI summarizes videos, supports multiple languages, and allows interactive Q&A via chatbot and screenshot queries.
View Details
ROK Solution
ROK Solution is a no-code platform with integrated Generative AI, providing secure and automated organizational management, team management, and IAM capabilities.
View Details
WUI.ai
AI-powered video editing tool for creating short clips from long videos and podcasts for social media.
View Details
NSFWArtGenerator
A website reviewing NSFW AI art generators, offering comparisons, reviews, and FAQs.
View Details
Couple.me
Couple.me provides AI-powered girlfriends, allowing users to create and interact with customizable AI companions through chat and image generation. NSFW content is available.
View Details
My AI Girlfriend
Create and chat with a customizable AI girlfriend. NSFW content available. Free to use.
View Details
Pokecut
Pokecut is a free AI-powered photo editor with tools for background removal, changing, and enhancement. Pro plans offer extra features and credits.
View Details
GitGab
Connect your Github repos to ChatGPT & Claude for code assistance, bug finding, and documentation. Free trial available.
View Details
TryNectar AI
Create and interact with a customizable AI girlfriend. Features include AI chat, roleplay, and image generation. NSFW content available.
View Details
Smart Cookie Trivia
A trivia website with questions in multiple categories. Play now and expand your knowledge!
View Details
Saner.AI
AI-powered productivity assistant for ADHD and knowledge workers, centralizing notes, tasks, and AI tools to enhance focus and efficiency.
View Details
LiftData
LiftData provides real-time AI-powered data extraction from various content sources using a decentralized, scalable platform.
View Details
Arbor
Arbor is an automated carbon accounting platform that helps businesses measure, analyze, and reduce their product's carbon footprint quickly and accurately.
View Details
PhotoLog
PhotoLog offers secure, client-side encrypted media storage with mini-site creation, easy sharing, and various storage plans.
View Details
Apptest.ai
AI-powered mobile app testing platform with a test automation cloud (Ptero) and a no-code test scenario authoring tool (Stego).
View Details
Tiledesk
AI-powered chatbot platform for automating customer support and internal processes. No-code builder, multi-channel support, and scalable solutions.
View Details