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D3x
Streamline guest interactions across messaging, email, and voice with agentic AI that connects to your property management system to automate tasks and upsells.
About D3x
D3x is an AI-native platform specifically engineered for the hospitality industry, targeting hotels, hostels, and multi-property groups. It serves as an intelligence layer that manages guest communications across a variety of digital and voice channels, including WhatsApp, SMS, email, and traditional phone lines. Unlike basic chatbots that rely on static scripts, D3x utilizes agentic AI to understand complex guest intent and execute operational tasks autonomously. This allows hospitality businesses to turn fragmented guest conversations into direct actions, such as handling housekeeping requests or updating reservation details within the hotel existing management software. The platform core functionality is powered by a multimodal approach and a sophisticated LLM-switching architecture. This system allows D3x to leverage the most advanced large language models available—such as GPT-4o, Claude 3.5, and Gemini 1.5—to ensure optimal cost and performance for every interaction. Key specialized features include a Messaging Agent for instant multi-language support, a Phone Agent that conducts natural voice conversations, and an Email Assistant that streamlines ticket responses with one click. These agents are deeply integrated with industry-standard Property Management Systems and Customer Relationship Management tools like Mews, Opera, Cloudbeds, and Zendesk. D3x is designed for hospitality operators and front desk teams who need to reduce manual workload without sacrificing guest satisfaction. It is particularly effective for large-scale operations, as seen with clients like Staycity Group, where it handles tens of thousands of messages monthly with high automation rates. The platform is built for rapid deployment, enabling properties to go live in as little as 24 hours. Because it comes with pre-crafted hospitality prompt libraries and specialized skills like automated lost and found handling, teams do not need to spend time training the AI. What sets D3x apart is its emphasis on agentic workflows and its official partnership with WhatsApp. By connecting directly to specialized software for tasks like maintenance or concierge services, the AI eliminates manual logging and follow-ups. Furthermore, the platform features a self-learning knowledge base that identifies information gaps and prepares hotel content for an AI-first world, ensuring the brand remains discoverable via LLM-based search tools.
D3x pros & cons
Pros
- Official WhatsApp business partner status removes per-message transaction costs for users.
- Dynamic LLM-switching architecture ensures the platform always uses the most advanced AI models.
- Enables rapid deployment with the ability to go live within 24 hours on the Professional plan.
- Deeply integrates with major hospitality tech stacks including Mews, Opera, and Cloudbeds.
- Automated Knowledge Base Gap Detection continuously identifies and fills missing information.
Cons
- Advanced features like custom pricing and inventory APIs are restricted to the Enterprise plan.
- Priority support and dedicated account management are unavailable for Professional tier users.
- Enterprise pricing is not transparent and requires contacting the sales team for a custom quote.
- The system requires deep integration with existing PMS tools to unlock its full automation potential.
D3x use cases
- Front desk managers can automate up to 80% of routine guest queries, allowing staff to focus on in-person guest service.
- Revenue managers can utilize automated upsell and direct booking recovery tools to increase RevPAR by 1-3%.
- Housekeeping teams can benefit from the automated logging of lost and found items directly into their tracking software.
- Hospitality groups can maintain a consistent brand voice and service standard across multiple locations and dozens of languages.
- Customer support teams can use the unified inbox and AI-powered email assistant to respond to tickets in seconds instead of hours.
D3x features
- unified inbox
- agentic workflows
- email assistant
- multi-language support (100+)
- dynamic llm switching
- api agent
- phone ai agent
- messaging agent
D3x pricing
Is D3x free? No, D3x doesn't offer a free plan; pricing starts at €5 / room per month.
Professional
€5 / room per month
- Unlimited chats per month
- WhatsApp/SMS/IG/FB integration
- Official WhatsApp partner status
- Website chatbot
- Helpdesk connection
- Email automation
- Unified Inbox
- PMS connection
- Data security
- Basic support
Enterprise
Price varies
- Custom data ingestion
- Custom inventory API
- Custom pricing API
- Connect to in-house CRM
- Admin controls
- Domain verification
- Analytics
- Priority support
- Ongoing account management
D3x FAQs
Which property management systems does D3x integrate with?
D3x integrates with leading hospitality platforms including Mews, Opera, Cloudbeds, Apaleo, and Bookboost to ensure data flows seamlessly between guest chats and operational systems.
Does the AI support languages other than English?
Yes, the tool supports over 100 languages, providing natural and culturally aware responses that maintain your brand's specific tone of voice across all guest interactions.
How does the automated lost and found feature work?
The AI captures item details from guest messages, creates a tracked request in your lost and found software, and provides the guest with a reference number for real-time status checks.
Are there transaction fees for using WhatsApp?
No, as an official WhatsApp business partner, D3x allows you to automate messaging on the platform without incurring additional per-message transaction fees.
Can D3x handle phone calls and voice requests?
Yes, the Phone Agent uses natural language processing to conduct intuitive voice conversations and can even send follow-up links to a guest's WhatsApp or SMS during the call.
Ratings & reviews
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