About Circuit
Circuit is an AI-powered platform designed specifically for the complex needs of manufacturing, automotive, and industrial service organizations. It acts as an intelligent knowledge layer that sits on top of a company’s existing technical documentation, manuals, and data silos. By transforming static PDFs and diagrams into interactive, specialized agents, Circuit ensures that critical product expertise is available to every employee, from the sales floor to the field. This helps organizations overcome the challenges of an aging workforce and the steep learning curves associated with highly technical products.
The platform distinguishes itself by its ability to process more than just text; it can interpret visual and technical documents such as CAD files, wiring diagrams, P&IDs, and Bills of Materials (BOMs). This capability allows it to power complex workflows like RFP/RFQ automation and guided product configuration. For technicians in the field, Circuit provides equipment-specific guidance through nameplate scanning, surfacing the exact installation procedures or troubleshooting steps needed for a specific model. Every response provided by the AI is traceable, featuring inline citations and images from the original source documentation to maintain high standards of accuracy and safety.
Circuit is built for enterprise-scale deployment, offering seamless integration with widely used systems like SAP, Oracle NetSuite, Salesforce, and Microsoft SharePoint. It eliminates the need for manual data migration by pulling information directly from where it currently resides. To maintain security, the platform includes robust role-based access controls and is compliant with SOC 2 Type II and CASA Tier 2 standards. This ensures that sensitive technical intellectual property is protected while still being accessible to authorized team members, dealers, or distributors who need it to perform their jobs effectively.
The tool is ideal for organizations facing high turnover or those looking to scale their service and sales operations without significantly increasing headcount. By reducing the time-to-resolution for technical queries—often from several minutes to just a few seconds—Circuit enables teams to work with greater autonomy and precision. Whether it is helping a new support rep validate a warranty claim or assisting a veteran engineer in checking part compatibility across 100+ languages, Circuit serves as a force multiplier for technical expertise across the entire industrial ecosystem.
Circuit FAQs
Can Circuit understand blueprints and wiring diagrams?
Yes, the platform is purpose-built to interpret complex visual documents including CAD files, P&IDs, and wiring diagrams. This allows it to handle technical queries that generic AI tools typically cannot resolve.
How does the AI ensure the answers provided are correct?
Every response generated by Circuit includes inline images and source citations. This allows users to verify information against the exact page and section of the original technical manual or specification sheet.
What systems can Circuit integrate with?
Circuit connects with a wide range of enterprise software, including ERPs like SAP and NetSuite, CRMs like Salesforce and HubSpot, and storage solutions like SharePoint or Google Drive. These integrations allow it to pull the latest documentation automatically.
Is it possible to share specific information with external partners?
Yes, the platform allows for secure external access with granular permissions. You can share access with dealers or distributors while setting time limits and controlling exactly which agents or documents they are allowed to see.
Does Circuit support languages other than English?
The platform features multi-language support for over 100 different languages. This enables global teams to access and interact with technical documentation in their preferred language, regardless of the source file's original language.
