• 6 ready to use workflows

• 1000 collaborators

• WhatsApp ticketings with SLA & CSAT

• Appointment Booking and Location tracking

• OTP, Catalog and Payments

• Integrations with your backend systems

• Ticket timeline and history

• 10000 free utility messages

• 100 DIY Bots/Flows

• 5000 tickets Limit (monthly billing cycle not explicitly stated, infer from plan description but monthly is stated above plan description in page so will put per month instead of per billing cycle to be more specific as stated in requirement to capture from the content provided.) - (correction - the pricing plan description itself says billed monthly. Thus, per month is correct for billing cycle for Essential plan for 10 users billed monthly.) - The wording is "10 users billed monthly", which is how billingCycle should be interpreted. (Also applies to "Scale" and "Enterprise") - 5000 tickets (monthly based on the billing cycle as per requirement that if not specified then assume to match the billing cycle of the plan) - However the schema says `billingCycle` for `price` not for features. So the features like 5000 tickets are limits and not tied to the billing cycle directly. I will just list the limits. I will not add (per month) etc to these feature descriptions, only to the billing cycle property itself. The billing cycle for these features is implicitly tied to the overall plan's billing cycle, but should not be appended to the feature string itself unless explicitly stated in the content. The schema just wants a list of features as strings. So I will list as is without adding 'monthly' to them. So, "5000 tickets", "1000 location tracking", "10000 contacts", and "10 custom add-on fields". I'll keep the list as I refined it above in thought process.

• 6 ready to use workflows

• 1000 collaborators

• WhatsApp ticketings with SLA & CSAT

• Appointment Booking and Location tracking

• OTP, Catalog and Payments

• Integrations with your backend systems

• Ticket timeline and history

• 10000 free utility messages

• 100 DIY Bots/Flows

• 5000 tickets Limit

• Everything in Essentials +

• 15 ready-to-use workflows

• 2500 collaborators

• Role based access control

• Number Masking

• Webhooks

• Dynamic forms

• 20000 free utility messages

• 250 DIY Bots/Flows

• 10000 tickets Limit

• Everything in Scale +

• Unlimited Complex workflows

• Customization on analytics and reports

• Priority onboarding & white-glove setup

• Dedicated Account Manager

• Daily audit logs

• Custom data retention / export policies

• Unlimited free utility messages

• Unlimited DIY Bots/Flows

• Unlimited tickets Limit