Senior Customer Success Manager, TX
Benefits:
Unlimited time off
Employer-paid health insurance
Generous stock options
401k match
Monthly wellness stipend
Experience Requirements:
5 - 10 years of experience managing enterprise or strategic accounts
Proven track record of meeting NRR and retention targets
Experience leading commercial conversations around renewals
Technically proficient with Salesforce, Gong, and LMS integrations
Extensive experience in K-12 EdTech sector within Texas
Other Requirements:
Ownership Mentality
Commercial Fluency
Relationship-Driven
Texas K-12 Expertise
Willingness to travel up to 25% of the time
Responsibilities:
Manage a multimillion dollar portfolio maintaining NRR above target
Drive active usage through high-impact training and materials
Identify at-risk accounts and execute intervention playbooks
Build deep trust with district executive leadership
Mentor junior team members to elevate the regional organization
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