Benefits:

• Discover the inner workings of an international SaaS scale-up

• Take part in a strategic and innovative project

• Develop skills in digital learning, product onboarding, and documentation

• Work in a friendly and dynamic team

Education Requirements:

• Studies in communication, documentation, digital learning, UX writing master or similar

Other Requirements:

• Excellent writing skills in English

• Interest in tech, SaaS, and user experience

• Team spirit, curiosity, autonomy, and organizational skills

Responsibilities:

• Contribute to the design of learning paths and training modules for new users (define steps, write content, structure interactive modules)

• Update and enrich the Help Center documentation to address new user needs (FAQs, step-by-step guides, tutorials, videos, etc.)

• Work closely with Product, Customer Success, and Marketing teams to identify user needs and adapt content accordingly

• Participate in user segmentation and onboarding personalization brainstorming

• Suggest ideas to improve the learning experience, customer satisfaction and gamification to boost skills development