AI Jobs

Benefits:

• Competitive salary

• Hybrid work schedule

• Clear growth path into Customer Success, Operations, or Account Management

• Health insurance

• Dental insurance

Experience Requirements:

• 2–3 years of experience in a customer service, support, or client-facing role

• Familiarity with customer support tools, ticketing systems, or CRMs

• Experience working with SaaS applications, marketplace, or online platform environment is a plus

Other Requirements:

• Strong written and verbal communication skills

• Organized, detail-oriented, and reliable

• Comfortable multitasking in a fast-paced environment

• Ability to follow processes while learning when to escalate issues

Responsibilities:

• Respond to customer inquiries and support requests in a timely and professional manner

• Assist the Customer Success Manager with resolving customer issues

• Track and document customer issues, feedback, and resolutions

• Escalate technical or complex issues to the appropriate internal teams

• Help monitor customer feedback and flag recurring issues or trends

Experience Requirements:

• 3 years of technical support experience

Responsibilities:

• Provide Tier 2 technical support to our customers and internal teams through multiple channels, including phone, email, and chat

• Troubleshoot and resolve software, hardware, and network-related escalated issues with a deep understanding of networking protocols and configurations

• Diagnose and address remote network hardware concerns using command prompt and related tools

• Create and maintain comprehensive documentation such as user manuals, FAQs, and troubleshooting guides to support internal teams and clients

• Collaborate with cross-functional teams to solve complex technical issues, offering insights to improve products and processes