Customer Success Officer
Benefits:
Competitive salary based on experience and role responsibilities
Equity participation option after 3 years of service
Growth opportunities through coaching and professional development
Flexible working hours & hybrid working model
Private medical plan, paid sick leave
Education Requirements:
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field preferred
Experience Requirements:
2+ years in solutions delivery, customer success, technical support, or a related role within a technology-driven environment
Other Requirements:
Excellent knowledge of Greek and English language
Familiarity with cloud-based solutions, software deployment, and troubleshooting
Experience in SaaS, IT solutions, or enterprise software environments is an advantage
Prior experience with CRM and support tools is a plus
Responsibilities:
Support clients on the daily use of our technology solutions
Serve as a point of contact for troubleshooting and resolving client issues efficiently
Build strong relationships with clients, proactively identifying opportunities to enhance their experience
Collect feedback from customers to inform product development and service enhancements
Work closely with internal teams, including Product, Sales, and Engineering
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