A strategic partnership is set to accelerate large-scale digital transformation across the Kingdom of Saudi Arabia and the broader Middle East and North Africa (MENA) region.[1] NextEra, a joint venture between LTIMindtree and Aramco Digital, has officially partnered with ServiceNow, a leading AI platform for business transformation.[1][2] This collaboration aims to deliver highly localized, industry-specific solutions that address the unique business challenges of the region, leveraging artificial intelligence to modernize operations and drive growth.[1][3] The alliance is poised to tap into a rapidly expanding digital transformation market in the Middle East, which is projected to grow significantly, with some estimates suggesting a compound annual growth rate as high as 24.33% between 2025 and 2030.[4] This growth is largely fueled by government initiatives like Saudi Vision 2030, a young and tech-savvy population, and a strong push for economic diversification.[4][5][6]

The foundation of the partnership combines ServiceNow's intelligent workflow platform with the regional expertise and service capabilities of NextEra, which is backed by the global technology consulting power of LTIMindtree.[1][2] A key focus of the deal is the development of bespoke platforms for critical sectors such as energy, banking and financial services (BFSI), the public sector, and the region's ambitious giga projects.[1][3] These solutions are designed to help organizations modernize legacy systems, enhance operational agility, and upgrade customer relationship management and employee experience platforms.[1] A significant feature of the collaboration is the commitment to localization, which includes providing an Arabic user interface and solutions specifically tailored to meet regional needs, a critical requirement for deeper market penetration and user adoption.[1][3] The partnership will accelerate the deployment of generative AI and agentic automation, which uses intelligent agents to autonomously manage tasks, across enterprise environments.[1][3]

This collaboration is also deeply invested in developing local talent to support its long-term vision. As part of the agreement, NextEra will establish a proximity center at Imam Abdulrahman Bin Faisal University in Dammam.[1] Complementing this, ServiceNow will set up a Centre of Excellence dedicated to training and digitally equipping the local workforce.[1][2] This dual focus on technology deployment and human capital development directly aligns with national strategic goals, such as Saudi Arabia's Vision 2030, which emphasizes economic diversification and building a skilled, future-ready workforce.[5][1][7] The initiative underscores a commitment to 'Saudization' and aims to create a sustainable ecosystem of innovation and technical expertise within the Kingdom and the wider MENA region.[1] By combining LTIMindtree's established delivery capabilities with ServiceNow's powerful AI platform, the venture is positioned to help regional organizations fundamentally reimagine their digital futures.[1][2]

The implications of this partnership for the AI industry in the Middle East are profound. It represents a significant move towards the practical, large-scale application of AI-driven automation in core business processes. The focus on "agentic automation" and generative AI built on the ServiceNow platform signals a shift from generic software solutions to intelligent, outcome-oriented services.[1][8] For industries like energy and BFSI, this translates into tangible benefits such as predictive maintenance, enhanced risk management, automated regulatory compliance, and hyper-personalized customer service.[9] By embedding advanced AI capabilities into everyday workflows, the partnership will not only drive operational efficiency but also unlock new sources of value from data. This initiative is part of a broader trend of major technology players expanding their AI-focused partnerships in the Middle East, recognizing the region as a key growth market for advanced digital solutions.[10][11]

In conclusion, the partnership between NextEra and ServiceNow marks a pivotal moment for digital transformation in the Middle East. It moves beyond a simple technology resale agreement to a co-creative venture focused on building localized, AI-powered solutions for the region's most vital industries. By integrating ServiceNow's advanced AI platform with LTIMindtree's deep industry knowledge and NextEra's regional presence, the collaboration is structured to deliver measurable impact.[1][3] The strategic emphasis on talent development further ensures that the benefits of this technological advancement will be sustained locally, fostering innovation and supporting the ambitious economic goals of nations like Saudi Arabia. As businesses across the MENA region accelerate their digital journeys, this partnership is set to become a key enabler of growth, efficiency, and competitiveness in an increasingly AI-driven global economy.