Voyc
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About
Voyc helps empower businesses to deliver exceptional customer experiences while safeguarding compliance, optimising performance, and driving sustainable growth. Leverage your voice data in a secure environment to deliver actionable insights that drive impactful action which in turn reduces cost, increases revenues and provides peace of mind. Voyc automatically monitors 100% of interactions, instantly recognising high-risk cases. Voyc helps you sell more and drive positive behavioural change by reminding account managers and sales people to mention add on sales to increase Auxiliary sales and revenues. Voyc also instantly flags unsatisfactory and incomplete calls – resulting in higher conversion, lower complaints and minimised lapses and cancellations.
Platform
Task
Features
• compliance monitoring
• conversation intelligence
• integrations
• dashboards
• alerts
• real time analytics
• augmented quality assurance
• workflows & comments
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