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VOCALLS

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About

VOCALLS is a voice-first contact center AI conversation platform that automates repetitive tasks, allowing agents to focus on more complex issues. It offers omnichannel coverage, 24/7 communication, and aims to improve customer experience and reduce average handling time (AHT). The platform integrates with existing systems and boasts a high success rate. VOCALLS is expanding internationally and offers a range of solutions for various industries and use cases, including e-commerce, education, finance, healthcare, hospitality, IT services, logistics, and telecommunications.

Platform
Web
Task
chat automation

Features

omnichannel coverage

improved customer experience

contact center automation

aht reduction

repetitive task automation

agent assist tool

24/7 inbound and outbound communication

ai-powered voicebots

Job Opportunities

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VOCALLS

Conversation Design Team Lead

VOCALLS is a voice-first contact center AI platform automating conversations, improving customer experience, and reducing costs.

designhybridPrague, CZfull-time

Benefits:

  • HPP and work under IČO

  • Hybrid work model

  • English and Czech lessons

  • Multisport card

  • Unlimited access to Bookport (online library)

Experience Requirements:

  • 2+ years of experience managing a team in an agile environment

  • Expertise in workload management, task prioritization, and reporting

Other Requirements:

  • Excellent communicator

  • Efficient problem-solver

  • Resilient and empathetic leader

  • Strong portfolio showcasing expertise in conversation design

  • Full professional proficiency in English

  • Business proficiency in Czech

Responsibilities:

  • Lead and manage a team of Conversation Designers

  • Plan and prioritize conversation design projects

  • Develop and execute a conversation design strategy

  • Collaborate closely with cross-functional teams

  • Conduct thorough reviews and quality assurance checks of conversation designs

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Engagement manager

VOCALLS is a voice-first contact center AI platform automating conversations, improving customer experience, and reducing costs.

Benefits:

  • HPP and work under IČO

  • Hybrid work model

  • English and Czech lessons

  • Multisport card

  • Unlimited access to Bookport (online library)

Experience Requirements:

  • 3+ years experience in one of the following roles: technology consultant, technical project manager, or customer success manager

Other Requirements:

  • Customer-focused

  • Communicator and a leader

  • Technical mind

  • Understanding of project management methodologies

  • Strong understanding of basic IT concepts

  • Full business proficiency in both English and Czech

Responsibilities:

  • Work with our customers daily to ensure they achieve their desired outcomes

  • Identify and address any issues that arise during customer engagement

  • Oversee the scope of individual projects

  • Collaborate closely with cross-functional teams

  • Monitor project progress and report it

Show more details

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