VOCALLS
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About
VOCALLS is a voice-first contact center AI conversation platform that automates repetitive tasks, allowing agents to focus on more complex issues. It offers omnichannel coverage, 24/7 communication, and aims to improve customer experience and reduce average handling time (AHT). The platform integrates with existing systems and boasts a high success rate. VOCALLS is expanding internationally and offers a range of solutions for various industries and use cases, including e-commerce, education, finance, healthcare, hospitality, IT services, logistics, and telecommunications.
Platform
Features
• omnichannel coverage
• improved customer experience
• contact center automation
• aht reduction
• repetitive task automation
• agent assist tool
• 24/7 inbound and outbound communication
• ai-powered voicebots
Job Opportunities
Conversation Design Team Lead
VOCALLS is a voice-first contact center AI platform automating conversations, improving customer experience, and reducing costs.
Benefits:
HPP and work under IČO
Hybrid work model
English and Czech lessons
Multisport card
Unlimited access to Bookport (online library)
Experience Requirements:
2+ years of experience managing a team in an agile environment
Expertise in workload management, task prioritization, and reporting
Other Requirements:
Excellent communicator
Efficient problem-solver
Resilient and empathetic leader
Strong portfolio showcasing expertise in conversation design
Full professional proficiency in English
Business proficiency in Czech
Responsibilities:
Lead and manage a team of Conversation Designers
Plan and prioritize conversation design projects
Develop and execute a conversation design strategy
Collaborate closely with cross-functional teams
Conduct thorough reviews and quality assurance checks of conversation designs
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Engagement manager
VOCALLS is a voice-first contact center AI platform automating conversations, improving customer experience, and reducing costs.
Benefits:
HPP and work under IČO
Hybrid work model
English and Czech lessons
Multisport card
Unlimited access to Bookport (online library)
Experience Requirements:
3+ years experience in one of the following roles: technology consultant, technical project manager, or customer success manager
Other Requirements:
Customer-focused
Communicator and a leader
Technical mind
Understanding of project management methodologies
Strong understanding of basic IT concepts
Full business proficiency in both English and Czech
Responsibilities:
Work with our customers daily to ensure they achieve their desired outcomes
Identify and address any issues that arise during customer engagement
Oversee the scope of individual projects
Collaborate closely with cross-functional teams
Monitor project progress and report it
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