Truffle
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About
Truffle helps teams reduce time spent answering repetitive questions and searching in Slack by leveraging AI to transform past conversations into searchable documentation. It automatically summarizes important conversations, creating an accessible knowledge base. The tool offers AI-based answers with a multi-layer model for relevance, smart discovery requiring no setup, and stores previously answered questions. Truffle can be integrated into Slack channels, providing an efficient alternative for HR and IT support teams to provide information. It only accesses channels it's added to, secures data, and stores it in EU-based AWS accounts.
Platform
Features
• knowledge base
• ai-based answers
• smart discovery
FAQs
How does Truffle work?
Truffle scans Slack channels for important conversations, summarizes them into Q&A format, and generates unique answers when questions are asked based on this knowledge.
Does Truffle have access to my entire Slack workspace?
Truffle only has access to channels it has been added to by authorized Slack users and cannot view content outside these channels.
Who can add Truffle to my Slack workspace?
Typically, an Org Owner/Admin or Workspace Owner/Admin is required, though in less strict security setups, a member might be able to add it.
What data does Truffle store?
Truffle securely stores summarized threads for answering questions; full-text conversations are not stored, but metadata may be retained longer.
What happens when I remove Truffle from a Slack channel?
When Truffle is removed from a channel, the data from that channel is marked for deletion and will be removed within 24 hours.
Can Truffle access direct messages?
Truffle cannot access direct messages unless it is explicitly added to a group conversation.
Can Truffle be added to private channels?
Yes, Truffle can be used in private channels with a paid plan.
Where does Truffle store my data?
Truffle stores its data in EU-based AWS accounts, with some data sent to US servers but not retained there.
How do you ensure that no other client sees my team’s content?
Slack sends signed requests with a unique team ID, which Truffle uses to identify and fetch content, preventing other clients from accessing your data.
What are Truffle’s security practices? How do I know my team’s data is safe?
Truffle employs enterprise-grade security and data handling practices, which users can read more about on their security page.
What happens when I remove Truffle from my Slack workspace?
When Truffle is removed from a Slack workspace, all data is marked for deletion and erased after 7 days, as per their Terms of Service.
Can I request a copy of my team’s data?
You can request a copy of your team's data by emailing data@truffle.bot, and it will be sent within 14 days.
Pricing Plans
Free (Community)
Unknown Price• For non-profit Slack communities
• Unlimited channels
• 50 answers per month
• Upgrade message
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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