Thena
Click to visit website
About
Thena is an AI-powered B2B ticketing platform designed to streamline customer support operations across multiple channels (Slack, MS Teams, email, web). It offers features like AI-driven ticket creation, auto-applied custom fields, AI summaries, and AI-powered request routing, significantly boosting efficiency. The platform facilitates collaboration through internal threads and provides comprehensive analytics. Pricing plans include Core, Pro, and Enterprise tiers, each offering varying levels of features and support, including dedicated Customer Success Managers for enterprise clients. Thena is GDPR, SOC 2 Type 2, and HIPAA compliant.
Platform
Features
• analytics
• alerts
• customer portal
• filters
• escalation
• triage
• sla
• workflows and automations (assignee change, status change, custom field change workflows) snippets, custom statuses, webhooks, apis, merge, inbox, kanban, list view, auto-responders, broadca
FAQs
Do you offer monthly contracts?
Our standard contracts require an annual commitment. Monthly contracts are available at an additional cost.
What billing frequency options do you provide?
For annual and longer-term contracts, you can choose from upfront or quarterly payment options.
Do we get a Customer Success Manager?
A dedicated Customer Success Manager is available for enterprise contracts.
Can we request a security review?
A dedicated security review process is included with enterprise contracts.
Are you GDPR compliant?
Yes, we are fully GDPR compliant. Required documentation is shared during the sales process.
Are you SOC 2 Type 2 compliant?
Yes, we are SOC 2 Type 2 compliant, with documentation provided during the sales process.
Are you HIPAA compliant?
Yes, we are HIPAA compliant, and supporting documentation is available during the sales process.
Where are your offices located?
Our offices are based in Mountain View, California, and Bangalore, India.
Who are your investors?
We are backed by Lightspeed, First Round Capital, Pear VC, and Tenacity Ventures.
Pricing Plans
Pro
USD79.00 / annually• Everything in core
• Webchat widget
• AI tags
• Custom fields
• API
• Slack broadcaster
• Advanced analytics
• Support ticketing
• External links
• CRM
Enterprise
Unknown Price• Everything in pro
• Internal helpdesk
• AI agent
• Multiple Slack workspaces
• MFA & SSO
• Dedicated CSM
• Customer portal
• Salesforce Cases
• MS Teams
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
Alternatives
MEJ Support AI
MEJ Support AI is an AI-powered SaaS tool that helps manage support tickets, improve customer satisfaction, and streamline customer service operations. It offers a centralized dashboard, fast ticket creation, and AI automation.
View DetailsFeatured Tools
GirlfriendGPT
NSFW AI chat platform with customizable characters, AI image generation, and voice chat. Explore roleplay and intimate interactions with AI companions.
View Details
xMates AI
xMates AI is a next-generation AI chat app powered by large language models, offering human-like interactions and roleplaying with customizable AI characters.
View Details
Promptix
Promptix is a macOS app that lets you run AI in any application with a hotkey. It helps you write faster, translate, polish text, and use custom prompts.
View Details
BestStock AI
BestStock AI is an AI-powered financial analysis platform, automating data processing and delivering predictive insights across financial instruments.
View Details
Wan 2.2
Wan 2.2 is an open-source AI video generation tool using MoE architecture, transforming text or images into professional 720P cinematic videos.
View Details
Wan 2.2 Animate
Wan 2.2 Animate is a free online AI tool that transforms any character with advanced AI-powered animations, precise facial expressions, and dynamic body movements without registration.
View Details
Soora2
Soora2 is a global Sora 2 AI video generation platform offering text-to-video, image-to-video, and AI editing tools without watermarks.
View Detailsnexos.ai
nexos.ai is an all-in-one AI platform for enterprises, enabling secure, organization-wide AI adoption, policy setting, and oversight for tech leaders.
View Details