Thena is an AI-powered B2B ticketing platform designed to streamline customer support operations across multiple channels (Slack, MS Teams, email, web). It offers features like AI-driven ticket creation, auto-applied custom fields, AI summaries, and AI-powered request routing, significantly boosting efficiency. The platform facilitates collaboration through internal threads and provides comprehensive analytics. Pricing plans include Core, Pro, and Enterprise tiers, each offering varying levels of features and support, including dedicated Customer Success Managers for enterprise clients. Thena is GDPR, SOC 2 Type 2, and HIPAA compliant.
• analytics
• alerts
• customer portal
• filters
• escalation
• triage
• sla
• workflows and automations (assignee change, status change, custom field change workflows) snippets, custom statuses, webhooks, apis, merge, inbox, kanban, list view, auto-responders, broadca
Our standard contracts require an annual commitment. Monthly contracts are available at an additional cost.
For annual and longer-term contracts, you can choose from upfront or quarterly payment options.
A dedicated Customer Success Manager is available for enterprise contracts.
A dedicated security review process is included with enterprise contracts.
Yes, we are fully GDPR compliant. Required documentation is shared during the sales process.
Yes, we are SOC 2 Type 2 compliant, with documentation provided during the sales process.
Yes, we are HIPAA compliant, and supporting documentation is available during the sales process.
Our offices are based in Mountain View, California, and Bangalore, India.
We are backed by Lightspeed, First Round Capital, Pear VC, and Tenacity Ventures.
• Everything in core
• Webchat widget
• AI tags
• Custom fields
• API
• Slack broadcaster
• Advanced analytics
• Support ticketing
• External links
• CRM
• Everything in pro
• Internal helpdesk
• AI agent
• Multiple Slack workspaces
• MFA & SSO
• Dedicated CSM
• Customer portal
• Salesforce Cases
• MS Teams
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AI-powered SaaS tool to manage support tickets, enhance customer satisfaction, and streamline business operations. Features include centralized dashboard, easy ticket creation, and project management tools.
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