Thena
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About
Thena is an AI-powered B2B ticketing platform designed to streamline customer support operations across multiple channels (Slack, MS Teams, email, web). It offers features like AI-driven ticket creation, auto-applied custom fields, AI summaries, and AI-powered request routing, significantly boosting efficiency. The platform facilitates collaboration through internal threads and provides comprehensive analytics. Pricing plans include Core, Pro, and Enterprise tiers, each offering varying levels of features and support, including dedicated Customer Success Managers for enterprise clients. Thena is GDPR, SOC 2 Type 2, and HIPAA compliant.
Platform
Features
• analytics
• alerts
• customer portal
• filters
• escalation
• triage
• sla
• workflows and automations (assignee change, status change, custom field change workflows) snippets, custom statuses, webhooks, apis, merge, inbox, kanban, list view, auto-responders, broadca
FAQs
Do you offer monthly contracts?
Our standard contracts require an annual commitment. Monthly contracts are available at an additional cost.
What billing frequency options do you provide?
For annual and longer-term contracts, you can choose from upfront or quarterly payment options.
Do we get a Customer Success Manager?
A dedicated Customer Success Manager is available for enterprise contracts.
Can we request a security review?
A dedicated security review process is included with enterprise contracts.
Are you GDPR compliant?
Yes, we are fully GDPR compliant. Required documentation is shared during the sales process.
Are you SOC 2 Type 2 compliant?
Yes, we are SOC 2 Type 2 compliant, with documentation provided during the sales process.
Are you HIPAA compliant?
Yes, we are HIPAA compliant, and supporting documentation is available during the sales process.
Where are your offices located?
Our offices are based in Mountain View, California, and Bangalore, India.
Who are your investors?
We are backed by Lightspeed, First Round Capital, Pear VC, and Tenacity Ventures.
Pricing Plans
Pro
USD79.00 / annually• Everything in core
• Webchat widget
• AI tags
• Custom fields
• API
• Slack broadcaster
• Advanced analytics
• Support ticketing
• External links
• CRM
Enterprise
Unknown Price• Everything in pro
• Internal helpdesk
• AI agent
• Multiple Slack workspaces
• MFA & SSO
• Dedicated CSM
• Customer portal
• Salesforce Cases
• MS Teams
Job Opportunities
There are currently no job postings for this AI tool.
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