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Thena

Paid
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About

Thena is an AI-powered B2B ticketing platform designed to streamline customer support operations across multiple channels (Slack, MS Teams, email, web). It offers features like AI-driven ticket creation, auto-applied custom fields, AI summaries, and AI-powered request routing, significantly boosting efficiency. The platform facilitates collaboration through internal threads and provides comprehensive analytics. Pricing plans include Core, Pro, and Enterprise tiers, each offering varying levels of features and support, including dedicated Customer Success Managers for enterprise clients. Thena is GDPR, SOC 2 Type 2, and HIPAA compliant.

Platform
Web
Keywords
aicustomer supportslack integrationhelpdeskticketing
Task
support ticketing

Features

analytics

alerts

customer portal

filters

escalation

triage

sla

workflows and automations (assignee change, status change, custom field change workflows) snippets, custom statuses, webhooks, apis, merge, inbox, kanban, list view, auto-responders, broadca

FAQs

Do you offer monthly contracts?

Our standard contracts require an annual commitment. Monthly contracts are available at an additional cost.

What billing frequency options do you provide?

For annual and longer-term contracts, you can choose from upfront or quarterly payment options.

Do we get a Customer Success Manager?

A dedicated Customer Success Manager is available for enterprise contracts.

Can we request a security review?

A dedicated security review process is included with enterprise contracts.

Are you GDPR compliant?

Yes, we are fully GDPR compliant. Required documentation is shared during the sales process.

Are you SOC 2 Type 2 compliant?

Yes, we are SOC 2 Type 2 compliant, with documentation provided during the sales process.

Are you HIPAA compliant?

Yes, we are HIPAA compliant, and supporting documentation is available during the sales process.

Where are your offices located?

Our offices are based in Mountain View, California, and Bangalore, India.

Who are your investors?

We are backed by Lightspeed, First Round Capital, Pear VC, and Tenacity Ventures.

Pricing Plans

Core
USD64.00 / annually

Ticketing & assignment

Triage

SLA

Kanban

Basic analytics

Email

Slack

Pro
USD79.00 / annually

Everything in core

Webchat widget

AI tags

Custom fields

API

Slack broadcaster

Advanced analytics

Support ticketing

External links

CRM

Enterprise
Unknown Price

Everything in pro

Internal helpdesk

AI agent

Multiple Slack workspaces

MFA & SSO

Dedicated CSM

Customer portal

Salesforce Cases

MS Teams

Job Opportunities

There are currently no job postings for this AI tool.

Explore AI Career Opportunities

Social Media

Ratings & Reviews

No ratings available yet. Be the first to rate this tool!

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