Forward Deployed Engineer (Post-Sales, Remote OK)
Experience Requirements:
Strong coding ability and comfort modifying production APIs
Experience with LLMs and AI tools and understanding their capabilities and limitations
Experience modifying production code including error handling and customer-facing error messages
Experience with platform behavior and observability
Experience with observability/logging and debugging production issues
Other Requirements:
Ability to handle post-sales customer requests including expansion requests and onboarding
Strong written communication skills (Slack-first) and high empathy
Comfort operating in ambiguous, high-velocity environments with frequent shipping
Ability and desire to build automation/self-service layers into your day-to-day work
Forward Thinking Builder who invests in product/workflows to reduce repetitive work
Responsibilities:
Deliver an exceptional post-sales experience by proactively monitoring API usage and platform behavior
Identify and fix reliability issues before customers report them
Turn repeated support patterns into core product features and self-serve workflows
Expand the relationship with customers by providing an extremely high level of service
Build a scalable system for capturing feedback, shipping fixes, and deploying improvements
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