Pigro
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About
Pigro is an AI-powered search engine that streamlines information retrieval within enterprise knowledge bases, delivering precise and instant answers with zero effort. It helps organizations save time and increase productivity by allowing users to craft questions in natural language. Pigro integrates seamlessly with various document repositories like SharePoint, ServiceNow, Google Drive, and CRMs like Salesforce, supporting all file types and ensuring dynamic updates. Beyond just search, it optimizes knowledge base quality by identifying and suggesting fixes for duplicates, obsolete versions, and access issues. The platform emphasizes vault-grade security with access control, authentication, and end-to-end encryption, and offers a developer-friendly API.
Platform
Features
• ai-powered search engine
• end-to-end encryption
• developer-friendly api
• access control & authentication
• knowledge base quality optimization (e.g., remove redundancies, fix permissions)
• supports all file types and dynamic updates
• seamless integration with document repositories (e.g., salesforce, sharepoint, servicenow, confluence)
• precise and instant answers in natural language
FAQs
What is Pigro exactly?
Pigro is an AI-powered search engine designed for medium and large enterprises. Once your content repository is connected, Pigro can generate precise and instant answers to user queries in natural language, thus increasing productivity and improving efficiency within the organization.
What are some specific use cases of Pigro?
Pigro has various applications, including support for customer service agents, an internal helpdesk to support IT and HR divisions, a search engine serving sales and marketing divisions, and much more. These use cases demonstrate the versatility of Pigro in various organizational functions and departments.
Can Pigro be integrated into existing internal tools?
Yes, Pigro offers the possibility of integration with internal company systems, such as intranet portals developed on Microsoft Sharepoint or ServiceNow, different repositories like Google Drive, OneDrive, Confluence, etc. , CRMs like Salesforce, or knowledge management systems. The integration also allows for dynamic and daily updating of knowledge, replicating access privileges to content and resources.
What are the specific phases in Pigro's adoption?
The adoption of Pigro begins by evaluating the quality of the knowledge base. Subsequently, we provide operational suggestions to improve the quality of the document base. We then develop a POC (proof of concept) based on a limited content scope to test the technology on the customer's use case. Finally, once the POC meets expectations, we gradually implement the complete solution by activating the necessary features for the customer.
How are permissions and authorizations managed for different areas of my Knowledge Base?
You can manage and control rights and permissions to access your knowledge base directly in Pigro. Alternatively, you can simply replicate the access permission settings already set in the repositories integrated with Pigro. This way, you can easily retrieve the appropriate content for the right people without any effort on your side.
"I have a search bar on my systems, and the knowledge base I have is fine, so I don't need a tool for organizing it and retrieving answers." Why would I need Pigro?
Pigro goes beyond the expectations of what you would normally get from a regular search engine. Pigro generates and provides instant and precise answers in seconds, regardless of how you phrase the question. Increase your team's productivity and improve the quality of your knowledge base by identifying duplicates and suggesting actions to enhance the effectiveness of your knowledge base.
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