NICE CXone Mpower
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About
NICE offers CXone Mpower, an AI Customer Service Automation platform that orchestrates customer service workflows, agents, and knowledge. It provides solutions for businesses to automate customer service at scale, improve customer experiences, and boost customer loyalty. The platform includes features like Autopilot, Copilot, Actions, AutoSummary, and AI Routing. It also offers digital and self-service options, journey orchestration, workforce engagement, and CX analytics.
Platform
Features
• knowledge management
• ai-powered virtual agent
• interactive voice response (ivr)
• proactive ai agent
• omnichannel routing, ai routing, ai orchestratorproactive dialerdigital & voice channelssocial, chat & messaging, workforce managementquality managementperformance managementinteraction recor
• experience optimization (xo)
• web & mobile engagement
• ai-powered intelligent virtual agents and chatbots
Pricing Plans
CXone Mpower Ultimate Suite
USD249.00 / per month• Design, build, and operate every element across every customer journey and touchpoint
• Complete end-to-end automation of Customer Service Workflows
• Full orchestration of human and AI agents
• AI trained on billions of Customer Service interactions with brand specific guardrails and access
CXone Mpower Digital Agent
USD71.00 / per month• Common data sets and models
• Unified administration and user interface
• Digital Agent routing for 30+ channels
• Dedicated agent and supervisor workspace
• Prebuilt data visualization dashboard and reports
• Digital recording and storage
CXone Mpower Voice Agent
USD94.00 / per month• CXone multi-tenant cloud, open platform, common data sets and models
• Unified administration and user interface
• Universal queue with concurrent interaction handling
• Dedicated agent and supervisor workspace
• Self-Service via voice IVR with no-code configuration
• Prebuilt and customizable cross-domain dashboards and reports
• Voice recording and storage
CXone Mpower Omnichannel Agent
USD110.00 / per month• Omnichannel blended routing for digital and voice
• Unified administration and user interface
• Universal queue with concurrent interaction handling
• Voice and digital capture, storage, search and playback
• Dedicated agent and supervisor workspace
• Voice and digital prebuilt data visualization dashboards and reports
CXone Mpower Essential Suite
USD135.00 / per month• Includes Omnichannel Agent package, plus:
• Screen recording for agent desktop for both voice and digital interactions
• Quality Management workflows, including rich evaluation options, automated interactions distribution, coaching, calibrations, appeals and self-assessment.
• Dedicated supervisor workspace enabling omnichannel real-time monitoring and streamlined workflows for managing agents
• Prebuilt and customizable cross-domain dashboards and reports
CXone Mpower Core Suite
USD169.00 / per month• Includes Essential Suite, plus:
• Omnichannel AI forecasting and scheduling
• Agent mobile scheduling app with auto approvals
• Adherence and time utilization insights
• Enhanced performance visualization and insights
• 360 view of the agent KPIs, metrics and trends
CXone Mpower Complete Suite
USD209.00 / per month• Includes Core suite, plus:
• Identify trends and root causes using AI-driven omnichannel analytics across 100% of voice, text, and digital interactions
• Analyze, measure and quickly uncover insights with prebuilt categories, entities, and sentiment analytics
• Take immediate action and drive improvements in CX with out-of-the-box dashboards and in-depth reporting
• Contextual and conversational customer feedback
• Capture Voice of the Customer as part of IVR and quality workflows
Job Opportunities
There are currently no job postings for this AI tool.
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