LinkLive
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About
LinkLive is an Agentic AI-powered Customer Experience (CX) platform designed to strengthen the link between organizations and their customers, residents, members, and patients. Built for trust, compliance, and better outcomes, LinkLive leverages agentic AI to enhance every step of the customer journey. Key offerings include a Virtual Assistant with 86% containment, Agent Assist reducing Average Handle Time by 40%, and Post-Call Analytics achieving 78% First-Call Resolution. The platform comprises a Customer Engagement Platform, Journey Orchestration Engine, and Modular AI Optionality for seamless integration or standalone use. LinkLive boasts 20+ years of product delivery, serving over 1,100 customers, including 600+ financial institutions, and securing over 1 billion customer sessions. It is HITRUST r2 certified, HIPAA-compliant, SOC 2 Type I/II, and PCI certified, emphasizing data security and ethical AI practices.
Platform
Features
• agent assist
• virtual assistant
• customer engagement platform
• journey orchestration engine
• post-call analytics
• secure & compliant (hitrust r2, hipaa, soc 2, pci)
• modular ai optionality & integrations
• agentic ai-powered cx platform
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