LinkLive
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About
LinkLive is an agentic AI-powered Contact Center-as-a-Service (CCaaS) platform designed for highly-secure communications and outcome-focused customer engagement. It strengthens the link between organizations and their customers, residents, members, and patients by offering a full customer engagement platform built for trust, compliance, and better outcomes. LinkLive centralizes all forms of customer communication into a single interface, optimizing brand experience across channels. Its AI capabilities include Virtual Assistant for containment, Agent Assist for reduced average handle time, and Post-Call Analytics for improved first-call resolution. The platform also features a Customer Engagement Platform, Journey Orchestration Engine, and Modular AI Optionality, allowing seamless integration and flexible deployment. LinkLive is committed to data security, privacy, and ethical AI practices, holding HITRUST r2, SOC 2 Type I/II, PCI, and HIPAA certifications, making it ideal for regulated industries like healthcare and finance.
Platform
Features
• agent assist
• virtual assistant
• customer engagement platform
• secure & compliant communications
• multichannel connectivity
• modular ai optionality
• journey orchestration engine
• post-call analytics
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