LinkLive
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About
LinkLive is a highly-secure, AI-enabled communications and contact center platform designed to transform conversations with customers, residents, members, and patients. It offers all-in-one solutions for SMBs and tailored solutions for enterprises. The platform allows organizations to manage digital-first and all communication channels, empowering teams with successful conversations and integrating AI for agents and supervisors. LinkLive's offerings include Call Center (CCaaS) for omnichannel navigation, Digital Customer Service (DCS) for chat, AI-chatbot, secure mail, and cobrowse, and Enterprise & Hybrid communications. Founded in 2003, LinkLive has 20 years of expertise in combining contact center excellence and AI, boasting over 90% customer retention. It is HITRUST r2 certified, HIPAA-compliant, SOC 2 Type I & II certified, and PCI Certified, emphasizing trust and security in every conversation. Over 1,100 clients, including 600 financial institutions, rely on LinkLive for secure customer engagement, having processed over 1 billion secure customer sessions.
Platform
Features
• aims to reduce costs and improve customer experience
• solutions for smbs and tailored solutions for enterprises
• highly secure and compliant with soc 2, pci, hipaa, and hitrust certifications
• integration of ai for agents and supervisors
• secure enterprise and hybrid communications for all employees
• digital customer service including chat, ai-chatbot, secure mail, and cobrowse
• omnichannel support (digital, voice, knowledge) from a single platform
• ai-enabled communications and contact center platform
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