Aurelian
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About
Aurelian is a specialized conversational AI platform designed to manage non-emergency call volumes for public safety agencies and dispatch centers. Its primary purpose is to alleviate the burden on human telecommunicators by automating routine inquiries that do not require immediate emergency intervention. By handling these lower-priority calls, the system allows dispatchers to focus their attention on high-stakes 911 emergencies where every second is critical and human judgment is most necessary. The platform functions by connecting to an agency’s existing phone lines through call forwarding. When a non-emergency call is received, the AI assistant engages the caller in a natural, real-time dialogue. The assistant triages the situation by asking context-aware follow-up questions to gather necessary information. Depending on the logic configured by the agency, the system can provide instant answers, route the caller to the correct department, or generate a structured, CAD-ready summary of the interaction for human review. This technology is specifically tailored for emergency communications centers, dispatch managers, and local government departments. It is particularly effective for agencies dealing with staffing shortages or high volumes of routine requests such as parking complaints, noise reports, or records inquiries. The system serves as a 24/7 force multiplier, ensuring that community members receive immediate assistance with zero hold times, even during peak hours or administrative closures. What distinguishes Aurelian from traditional automated phone menus is its use of human-like conversational intelligence and its focus on public safety standards. Unlike basic IVR systems, it can understand complex intents and provide flexible responses. Furthermore, the platform prioritizes data security with a CJIS-aligned architecture and SOC II Type 2 compliance. It ensures that agency data remains private and is never used for cross-training AI models, providing a secure environment for handling sensitive community information.
Pros & Cons
Reduces non-emergency caller hold times to zero seconds.
Automates up to 74% of calls without requiring dispatcher intervention.
Saves an average of three hours per day per dispatcher on routine tasks.
Meets high security standards with CJIS alignment and SOC II Type 2 compliance.
Provides CAD-ready summaries to streamline information entry for emergency staff.
Designed primarily for non-emergency calls and does not replace dispatchers for active emergencies.
Requires integration via call forwarding which may involve configuration with existing telecom providers.
Specific pricing tiers are not publicly listed and require a custom demo request.
Use Cases
Dispatch center managers can implement the tool to reduce staff burnout by automating up to 74% of routine non-emergency call volume.
Telecommunicators use AI-generated CAD summaries to quickly process information from routine calls without spending hours on the phone.
Local government agencies can expand community outreach by offering text and web-chat options alongside traditional phone lines for non-emergency issues.
PSAP administrators can maintain 24/7 service levels during staffing shortages by using the AI to provide instant answers to callers with zero hold time.
Platform
Task
Features
• soc ii type 2 compliance
• cjis-aligned architecture
• multichannel support (text/web)
• zero hold time response
• 24/7 non-emergency handling
• cad-ready call summaries
• real-time emergency triaging
• conversational ai routing
FAQs
How does Aurelian integrate with our current phone system?
Aurelian connects to your existing phone lines via standard call forwarding. This allows the AI to answer non-emergency calls in real time before they reach a dispatcher's desk.
Is the data collected by the AI secure?
Yes, the platform features a CJIS-aligned architecture and is SOC II Type 2 compliant. All data is stored in the U.S. and is never used for cross-training AI models or shared with third parties.
Does the system support communication methods besides voice calls?
Agencies can expand their non-emergency services to include text messaging and web-chat. This provides the community with more convenient ways to resolve issues without needing to call.
What happens if a call is actually an emergency?
The AI is designed to triage calls in real time using natural dialogue. If the system detects an emergency situation, it can immediately route the call to a human dispatcher for urgent handling.
Can the routing logic be customized for different agencies?
Yes, agencies can build and deploy custom routing, language, and logic. These settings can be tailored specifically by department or jurisdiction to ensure the AI follows local protocols.
Pricing Plans
Custom
Unknown Price• Conversational AI assistant
• 24/7 non-emergency handling
• CAD-ready summaries
• CJIS-aligned security
• SOC II Type 2 compliance
• Zero hold time implementation
• Multi-channel support
• Custom routing logic
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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