Arch
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About
Arch serves as a comprehensive leasing operating system designed for the management of luxury multifamily real estate. The platform consolidates the various stages of the leasing lifecycle—from the initial inquiry on third-party listing sites to the finalization of the lease agreement—into a centralized digital environment. By providing a unified interface for lead management, the software aims to minimize manual coordination and reduce the likelihood of prospect drop-off during the high-stakes transition from lead to resident. The platform's technical core includes a multi-channel messaging hub that aggregates communications from SMS, email, and major real estate portals like Zillow and StreetEasy into threaded conversations. It features a smart scheduling engine that allows prospective tenants to book tours 24/7, with logic that automatically assigns agents based on availability and building location. Additionally, Arch provides a mobile-optimized application portal where users can upload identification, pay stubs, and pet records, while also facilitating the electronic signature of legal disclosures and custom forms. AI-assisted tools are integrated to suggest response drafts, helping teams maintain efficiency in their communications. This tool is primarily intended for property management firms and leasing teams overseeing large-scale luxury portfolios, specifically those operating in competitive urban markets. It is well-suited for organizations that process a high volume of inquiries and require detailed oversight of their leasing funnel, including metrics such as agent conversion rates and tour no-show data. Because the system is modular, it can be integrated into existing property management software (PMS) ecosystems, making it a viable option for teams looking to upgrade specific parts of their workflow without a total infrastructure overhaul. A significant differentiator for Arch is its specialized focus on the complexities of luxury leasing, such as pet compliance and detailed document verification. Unlike general-purpose CRMs, it includes built-in workflows for collecting vaccination records, breed declarations, and specific legal affidavits required for high-end rentals. By combining logistics automation with deep analytics, the platform allows management teams to identify bottlenecks in their process and optimize marketing spend across different listing channels based on actual conversion performance.
Pros & Cons
Centralizes leads from Zillow, StreetEasy, SMS, and email into one thread.
Reduces tour no-shows through automated reminders and 24/7 self-scheduling.
Supports complex document collection including pet records and vaccination uploads.
Offers AI-powered message drafts to accelerate lead response times.
Provides granular analytics on agent conversion rates and marketing ROI.
Pricing is not transparent and requires a custom quote from the sales team.
Onboarding can take up to two weeks depending on portfolio complexity.
Primary focus on luxury multifamily might make it less suitable for small-scale landlords.
Use Cases
Leasing agents can automate the scheduling of property tours and send automated reminders to reduce no-show rates.
Property managers can track the performance of various marketing channels like Zillow or StreetEasy to optimize their advertising spend.
Compliance officers can use the branded portal to ensure all applicants provide mandatory legal disclosures and pet documentation before lease signing.
Large multifamily teams can manage high volumes of lead inquiries from multiple platforms in a single shared inbox.
Platform
Task
Features
• ai response suggestions
• smart tour scheduling
• pet compliance management
• automated agent routing
• leasing funnel analytics
• digital e-signatures
• branded application portal
• unified messaging inbox
FAQs
What is Arch?
Arch is an integrated leasing operating system specifically designed for luxury multifamily properties. It combines tour scheduling, multi-channel lead communications, application processing, and performance reporting into a single platform.
Does Arch integrate with my existing property management software?
Yes, the platform supports integrations with various Property Management Systems (PMS), email providers, calendar systems, and screening partners. The Arch team works directly with clients to ensure all critical data flows are connected.
How long does the onboarding process take?
Onboarding typically takes between one and two weeks for most teams. The exact timeline depends on the size of your team, the complexity of your property portfolio, and your specific integration requirements.
Can I use specific modules of Arch without adopting the full platform?
Arch is designed to be modular, meaning you can choose to use it only for specific functions like tour scheduling or application management. The team will scope the implementation to fit your existing workflow.
How customizable is the tenant application portal?
The portal is highly customizable, allowing managers to define required documents, upload custom forms, and include specific legal disclosures. You can also set up specialized flows for requirements like pet screenings or vaccination records.
Pricing Plans
Multifamily
Unknown Price• Team Calendar & Scheduling
• Shared Team Messaging Inbox
• Application Portal & Screenings
• Leasing Funnel Analytics
• Smart Agent Routing
• AI Response Suggestions
• Custom Forms & Fields
• Integrated Screening
• Document Uploads
• E-Signatures
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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