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Marvin

Freemium
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About

Marvin is an AI-powered platform designed to centralize all customer feedback, accelerate analysis with AI, and unlock a unified customer knowledge hub for the entire team. It serves as an AI partner in research and a comprehensive feedback repository, loved by leading organizations. Marvin automates the tedious aspects of qualitative research, allowing teams to focus on uncovering insights and designing customer-loved products. Its toolbox includes a meeting recorder & AI note-taker, AI moderated interviewer, Ask AI, deep research capabilities, a searchable knowledge repository, survey, CSAT & NPS analysis, support ticket & sales calls analysis, research panel management, native integrations, PII redaction, and AI-driven research digests. The platform is built for various roles including UX researchers, designers, product managers, management consultants, and leaders. Its mission is to make insights accessible and actionable to everyone, building a future where strategic business decisions are grounded in the voice of the customer.

Platform
Web
Task
research analysis

Features

deep research

ask ai

automated pii redaction

support ticket & sales calls analysis

survey, csat & nps analysis

searchable knowledge repository

ai moderated interviewer

meeting recorder & ai note-taker

Pricing Plans

Essentials
USD50.00 / per user per month, billed annually

5 users minimum

15 files per month storage

Unlimited viewer licenses

Unlimited anonymous viewers

Up to 1 hour per meeting call recording

Live Notes

Survey (.csv files only)

Support tickets (.csv, Intercom, Zendesk)

Data import (Google Drive)

Automatic transcription / Research repository / Reporting & data analysis (limited functionalities based on context of 'limited platform functionalities' and features comparison table items without explicit restriction in Essentials/Standard except for Ask AI and AI synthesis tools which are explicitly restricted for essentials in the features table, for other generic features, assuming basic availability given they are not called out as only enterprise like phone calling etc.) (Assuming features from the pricing table as generally available if not explicitly marked as restricted or unavailable for a tier, even if 'limited platform functionalities' is mentioned generically.) (Re-evaluating based on the table, it's safer to only include what's explicitly available or restricted as mentioned for that tier.) Let's be more precise. Many features are listed as just having a checkmark across all paid tiers or specific functionality differences. I will list the explicit ones or those with explicit differences mentioned by the pricing page and summary text to be included as features. The schema allows for specific strings, so if something is

Essentials
USD50.00 / per user per month, billed annually

5 users minimum

15 files per month storage

Unlimited viewer licenses

Unlimited anonymous viewers

Up to 1 hour per meeting call recording

Live Notes

Survey (.csv files only)

Support tickets (.csv, Intercom, Zendesk)

Data import (Google Drive)

Automatic transcription / Research repository / Reporting & data analysis (These are listed with checks across all paid tiers in the table without specific limitations for Essentials compared to Standard for generic availability, but the text mentions 'Limited platform functionalities' for Essentials. To be safe, I'll list the general capabilities where specific limitations aren't noted.) (Re-evaluating, the table has specific checks. I'll include all that have a check for Essentials or have a specific mention of Essentials.) Let's be explicit with the features as per the table. Many items in the pricing table have a checkmark for Essentials. I'll include those.

Standard
USD100.00 / per user per month, billed annually

5 users minimum

Unlimited storage

Unlimited viewer licenses

Unlimited anonymous viewers

Up to 2 hours per meeting call recording

Live Notes

Research backrooms

Survey (.csv, Google Forms, MS Forms, SurveyMonkey, Pendo)

Task management

Unmoderated usability testing (Dscout, Maze, User Testing) (Re-evaluating, this specific feature is only mentioned in the comparison table without explicit availability for Standard, it's just a category header.) I'll be more cautious and only include what is explicitly checked or specified.

Enterprise
Unknown Price

5 users minimum

Unlimited storage

Unlimited viewer licenses

Unlimited anonymous viewers

Unlimited call recording

Live Notes

Research backrooms

Phone calling

Survey (.csv, Google Forms, MS Forms, SurveyMonkey, Pendo, Qualtrics)

Task management

Free
Free Plan

2 users only

5 files per month storage

Up to 40 minutes per meeting call recording

Unlimited viewer licenses

Unlimited anonymous viewers

Restricted AI synthesis tools

Restricted Ask AI to project-level search

5 AI Moderated interviews

Knowledge base resources support

Job Opportunities

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