Technical Support Engineer
Benefits:
A key role in a fast-growing company focused on health and biometrics
Flexible work setup (remote/on-site in Wroclaw, Poland)
Unlimited paid vacation and private healthcare
Top-tier tools, modern methodologies, and competitive pay
Experience Requirements:
Experience with ticketing systems (e.g., Jira) and technical documentation
Other Requirements:
Solid knowledge of web and mobile development environments (REST APIs, JavaScript, Android, iOS)
Strong debugging skills and familiarity with log analysis, error tracking, and diagnostic tools
Excellent English communication skills with the ability to simplify complex technical issues
Strong organizational skills to prioritize escalations and manage parallel technical cases
Ability to prioritize tasks, manage multiple client requests, and handle time-sensitive issues
Positive, empathetic attitude when interacting with customers
Responsibilities:
Perform hands-on debugging, log analysis, and reproduction of technical problems
Work closely with R&D/Engineering to analyze bugs, validate fixes, and support release quality
Improve SDK documentation, internal knowledge bases, and client-facing technical guides
Identify recurring technical issues and provide structured feedback to product and engineering
Manage incident response during high-severity issues or outages
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