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Cyara AI-Led CX Transformation Platform favicon
Cyara AI-Led CX Transformation Platform

Customer Success Manager

Cyara's AI-powered platform automates CX assurance, testing and monitoring customer journeys across voice and digital channels.

producthybridSkibbereen, IEfull-time

Benefits:

  • Paid Maternity, Paternity and Adoptive Leave

  • Health Insurance

  • Hybrid working based in Ireland

  • Flexible Working

  • Competitive Salary

Experience Requirements:

  • 3+ years in a Customer Success Role working with enterprise level customers

Responsibilities:

  • Own the customer outcomes, ensuring they are receiving value from Cyara’s solutions

  • Understand the value of Cyara to the customer and be able to articulate that back to key stakeholders and executives

  • Executing renewals for your book of business including negotiation and closing with a goal to securing long-term contracts with uplift

  • Own a portfolio of 25-30 Enterprise Customers between $2-3m ARR

  • Understand the customer pain points and strategic objectives and how they can be solved with Cyara’s technology

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