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CX Manager - Africa
Automate enterprise and government workflows with secure AI agents supporting over 100 local languages for inclusive customer service and citizen engagement.
Experience Requirements:
Proven experience designing, deploying, and optimizing GPT-powered chatbots
Minimum of 3 years of client-facing experience in a technology, AI, or CX-driven environment
Demonstrated people and project management experience
Other Requirements:
This role is open to candidates currently residing in the Africa region only
Responsibilities:
Lead the design, refinement, and implementation of conversational AI workflows using the Proto platform
Own client relationships and engagements, including requirement discovery and solution scoping
Oversee chatbot performance optimization through analytics and A/B testing
Manage, coach, and support team members delivering conversational AI and CX solutions
Collaborate cross-functionally with global teams across CX, Product, R&D, and Operations
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