Benefits:

• Nice work environment

• Competitive Salary

• Health Insurance

• Stock Options

• Annual Company Trip

Experience Requirements:

• Hands-on experience in a customer-facing or support capacity

• Comfortable using tools like Zendesk, HubSpot, Pylon, or similar

• Experience troubleshooting product or technical issues

Other Requirements:

• Located in LATAM or the US working within US time zones

• Clear written and verbal communication skills

Responsibilities:

• Main point of contact for users via email, chat, and video

• Troubleshoot and guide customers through product workflows

• Collaborate with Product and Engineering to report recurring issues

• Contribute to support processes and internal playbooks

• Identify trends in customer queries to suggest proactive solutions

Benefits:

• Nice work environment

• Competitive Salary

• Health Insurance

• Stock Options

• Annual Company Trip

Experience Requirements:

• Prior experience in customer-facing roles is a plus

• No previous experience in SaaS or product support required

Other Requirements:

• Proficiency in English is mandatory

• Based in the Americas working within U.S. time zones

Responsibilities:

• Communicate with customers via email, chat, and video calls

• Learn the product inside and out to help users find solutions

• Collaborate with Product and Engineering to share insights

• Build and update help center documentation and FAQs

• Ensure full resolution of customer issues