Technical Support Engineer - Future Opportunities - Columbia MD/Hybrid
Benefits:
medical, dental, vision, disability and life insurance
401(k) retirement savings with company match
employee stock purchase plan
employee referral program
paid time off (PTO)
Education Requirements:
Technical degree or equivalent experience
Experience Requirements:
Experience in networking and both Linux & Windows OS
Knowledge of cloud and cybersecurity concepts
Customer support experience
Experience with Nessus, SIEMs, virtualization, SQL, or scripting is a plus
Other Requirements:
Must already be authorized to work permanently in the U.S.
Bilingual skills (Spanish, Portuguese) are a plus
Responsibilities:
Troubleshoot complex issues and guide customers through vulnerability management
Collaborate with Sales, R&D, and Customer Advocacy teams
Grow skills working with cybersecurity technology
Contribute knowledge articles and insights
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