AI Agents Replace Software Seats, Crushing SaaS Stocks to Record Lows.
Agentic AI threatens to replace specialized software and obsolete the entire seat-based subscription revenue model.
January 20, 2026

The software sector has entered the year under a cloud of deep investor uncertainty, recording its roughest opening in the stock market since the turbulent days of 2022. Hopes for a significant turnaround, following a challenging year prior, were quickly dashed as fresh fears concerning the disruptive power of generative artificial intelligence intensified. A basket of Software-as-a-Service, or SaaS, stocks tracked by Morgan Stanley has fallen 15% so far this year, extending an 11% decline from the previous year and highlighting a growing chasm in the technology landscape.[1][2][3][4][5] The catalyst for this latest wave of selling pressure was the release of a new AI tool from startup Anthropic, which vividly demonstrated the increasing capability of autonomous AI agents to perform tasks traditionally requiring specialized, licensed software.[1][2][4][5]
The immediate trigger for the selloff was the debut of Anthropic’s “Claude Cowork,” released as a research preview, which has been interpreted by the market as a direct threat to the established order of enterprise and personal productivity software.[1][4] Claude Cowork is a general-purpose AI agent designed to interact autonomously with user files and workflows. Unlike simple chatbots, this agent can execute complex, multi-step tasks such as generating a detailed spreadsheet directly from an uploaded screenshot or compiling a draft report from an assortment of scattered digital notes.[1][2][6][4][7] The tool’s rapid development, which was reportedly achieved in just over a week largely using Anthropic's own Claude Code AI, underscored a fundamental, new strategic advantage: AI-first companies can iterate and deploy disruptive capabilities at a pace that legacy SaaS providers struggle to match.[6][4][5] This capability effectively collapses entire productivity workflows into a single, comprehensive AI layer, directly challenging the need for multiple, specialized, and expensive software subscriptions.[8]
The negative sentiment quickly translated into a sharp, broad-based correction for numerous high-profile software stocks. Intuit Inc., the company behind the TurboTax platform, saw its stock tumble 16% in a recent week, marking its steepest decline since the market volatility of 2022.[1][2][4][5][7] Similarly, shares of both Adobe Inc. and customer relationship management (CRM) giant Salesforce Inc. each sank by more than 11% during the same period.[1][2][4][5][7] These companies, long viewed as cornerstones of predictable, high-margin, recurring revenue, are now facing the investor-driven realization that their proprietary features could be rapidly commoditized by competing agentic AI technologies. The selloff is also exacerbating an already noticeable divergence within the tech sector, with software companies substantially underperforming other segments. While the NASDAQ 100 Index has been flirting with record-high levels, companies like the workflow software provider ServiceNow have seen their stock prices drop to multi-year lows.[1][3][9][10]
The chasm is particularly stark when comparing the outlook for software developers to that of the AI infrastructure and hardware sector. Chipmakers and semiconductor companies, who are the beneficiaries of the massive capital expenditure required for AI data center buildouts, are projected to see profit growth accelerate to nearly 60% this year.[2][10] In contrast, profit growth for S&P 500 software and services companies is forecast to decelerate to approximately 14% this year, down from an estimated 19% in the prior year, according to industry data.[2][7][5] This divergence highlights the core issue of visibility; investors have a much clearer demand outlook for the companies building the physical foundations of AI than for the companies whose business models the new technology threatens to undermine. The valuation premium once commanded by software stocks has evaporated under this pressure. The basket of SaaS stocks tracked by Morgan Stanley is currently trading at roughly 18 times expected forward earnings, which is the lowest level on record and dramatically lower than the historical average of over 55 times observed in the previous decade.[3][9]
The deepest structural concern revolves around the traditional “seat-based” pricing model that forms the foundation of the SaaS industry’s predictable Annual Recurring Revenue (ARR). Agentic AI, by automating complex tasks end-to-end and eliminating the need for human intervention in certain workflows, raises a clear existential question: if AI agents can manage files, draft documents, and organize entire workflows autonomously, will companies need to purchase as many human user licenses?[11][12] This shift threatens to render the per-user, per-month subscription model obsolete, forcing companies to explore new, usage-based, or value-based pricing structures to survive.[11][12] Market specialists are reacting by cementing bearish positions. One tech-sector specialist at Mizuho Securities noted that many institutional buyers currently “see no reasons to own software no matter how cheap or beaten down the stocks get,” operating under the assumption that there are "zero catalysts for a re-rate" in valuations anytime soon.[1][2][4]
The uncertainty is compounded by the slow pace at which incumbent software makers have successfully monetized or demonstrated meaningful traction with their own AI offerings. While many have announced embedded AI features—such as Salesforce promoting its Agentforce—investors have yet to see evidence of revenue acceleration strong enough to offset the fear of broader platform disruption.[3][9][11] The prevailing narrative in the market is now that the pace of change is creating an unprecedented level of uncertainty, making it exceptionally difficult for portfolio managers to assess what long-term growth can realistically look like for companies operating under the traditional software paradigm.[1][4][5]
Ultimately, the severe start to the year for software stocks serves as a stark acknowledgment that the industry is no longer just incorporating AI as a new feature, but is wrestling with its potential as a replacement for entire product categories. The market is not yet convinced that AI will enrich the incumbents' platforms more than it will erode their pricing power and core subscription models. While some contrarian strategists suggest that the pessimism may have run ahead of fundamentals and that stabilizing customer spending could eventually provide a floor, the “AI overhang” is expected to persist for some time. The challenge for legacy software companies heading forward will be to rapidly prove that their deep integration, massive data troves, and existing enterprise relationships will allow them to harness agentic AI for defense and offensive growth, rather than capitulating to the rapid deployment cycle of AI-native disruptors.[9][4][12]