
Zaion

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About
Zaion is a European expert in AI-augmented Customer Relationship solutions, focusing on placing voice at the core of engaging, interactive, and efficient customer interactions. Their mission is to guide clients in improving CX through AI. Founded by AI specialists, Customer Relationship professionals, and vocal channel experts, Zaion offers Virtual Assistant (Callbot & Chatbot for automation), Agent Assist (real-time guidance for advisors), and Conversation Intelligence (voice & text analysis). Their "AI & Data Factory" team develops high-performance AI solutions, advancing the state-of-the-art in speech recognition, natural language understanding, emotion detection, and proprietary French LLMs for client interactions. They cater to various sectors like insurance, health, banking, public sector, energy & utilities, travel & hospitality, and retail & e-commerce.
Platform
Task
Features
• automatic speech recognition (asr)
• natural language processing (nlp)
• conversation intelligence
• generative ai
• agent assist
• voice analytics
• real-time call summary
• virtual assistant (callbot & chatbot)
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