Xperium
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About
Xperium is an experiential CRM platform designed specifically for the hospitality industry, leveraging generative AI to enhance guest relationships and streamline hotel operations. The platform serves as a comprehensive suite for managing the entire guest journey, from pre-arrival to post-stay feedback. By integrating with popular messaging channels like WhatsApp, SMS, and email, it allows hotels to communicate with guests where they are most active. The primary goal of the tool is to drive higher revenue through automated upselling and marketing while simultaneously reducing the manual workload on hotel staff through intelligent automation. The system operates through several core modules including contactless check-in and check-out, a branded guest web app, and an AI-driven marketing engine. Guests can complete their registration, upload documents via OCR scanning, and provide e-signatures before they even set foot on the property. During the stay, the platform facilitates personalized upselling for food and beverage or room upgrades based on guest preferences. On the backend, a dedicated staff app and dashboard allow hotel teams to track requests, manage ticketing, and collaborate in real-time to ensure service standards are met. Xperium is built for boutique hotels, large chains, and resorts looking to modernize their guest experience without requiring expensive hardware or complex app installations. It is particularly beneficial for management teams aiming to increase guest engagement—which the company claims can rise by up to 97%—and for marketing departments that need to run segmented, data-driven campaigns to earn repeat bookings. The platform's ability to sync with over 50 Property Management Systems (PMS) like Opera, Mews, and CloudBeds makes it a versatile choice for properties with existing tech stacks. What sets Xperium apart is its rapid deployment capability and the depth of its feature set. The platform can be set up in less than 24 hours, and new PMS integrations are typically completed within a single day after requirement analysis. Unlike generic CRMs, Xperium offers hospitality-specific tools such as TripAdvisor review collection partnerships and in-room food ordering that posts charges directly to the PMS folio.
Pros & Cons
Seamlessly integrates with over 50 Property Management Systems including Opera and Mews.
Enables rapid deployment with a setup time of less than 24 hours for most properties.
Boosts guest engagement by up to 97% through automated messaging via WhatsApp and SMS.
Simplifies registration with built-in OCR document scanning and digital e-signatures.
Automates revenue generation through personalized upselling of F&B and room amenities.
Pricing is calculated on a per-room basis, which may become significant for very large hotels.
Full detailed feature tiers require a demo request to access specific pricing variations.
Reliance on third-party messaging apps like WhatsApp for the primary guest interface.
Use Cases
Hotel Managers can implement contactless check-in/out to reduce front-desk congestion and improve operational flow.
Marketing Teams can run segmented email and SMS campaigns to drive rebookings and increase direct revenue.
Concierge Staff can use the ticketing and collaboration dashboard to track and fulfill guest requests in real-time.
Revenue Managers can automate personalized upselling offers to guests pre-arrival, increasing the average booking value.
Operations Teams can integrate the CRM with their existing PMS to centralize guest data and automate billing.
Platform
Features
• 50+ pms integrations
• staff request management dashboard
• multi-channel messaging (whatsapp, sms, email)
• branded guest web app
• personalized upselling engine
• ocr and document scanning
• generative ai-driven marketing
• contactless check-in and out
FAQs
Does Xperium require guests to download a mobile app?
No, Xperium operates through a branded web app and existing messaging platforms like WhatsApp and SMS. Guests can access all features without installing any new software on their devices.
How long does it take to set up Xperium for a hotel?
The platform is designed for rapid deployment and can be fully set up in less than 24 hours. New integrations with existing property systems are also typically completed within a single day.
What kind of Property Management Systems (PMS) are compatible?
Xperium integrates with over 50 PMS providers globally, including popular systems like Opera, CloudBeds, Mews, and Guesty. This allows for automated data syncing and folio posting.
Can the tool help with online reputation management?
Yes, it includes features for feedback collection and maintains a partnership with TripAdvisor to help hotels collect more reviews and improve their online ratings.
What staff-facing tools are included in the platform?
The system provides a dedicated staff app and dashboard for tracking guest requests, managing complaint tickets, and facilitating internal team collaboration.
Pricing Plans
Standard
USD3.50 / per room per month• Digital Check-in
• OCR and Document Scan
• E-Signature
• Guest Web App
• Upsell and Cross-Sell
• PMS Integration
• WhatsApp, SMS, and Email Messaging
• Feedback Collection
• Staff App and Dashboard
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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