Runnr.ai
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About
Runnr.ai provides an AI-driven virtual concierge service for various accommodation types, including hotels, holiday parks, campsites, aparthotels, and hostels. It automates guest communication, handling repetitive questions instantly via WhatsApp, SMS, and the Booking.com inbox. The platform offers proactive messaging to engage guests from the moment they book until checkout, a unified inbox for all communications, and automatic upsells for additional services like breakfast or late check-out. It integrates seamlessly with numerous Property Management Systems (PMS), housekeeping software, and mobile key systems. Key benefits include a 94% guest satisfaction rate, 65% guest engagement, an average of €50 extra revenue per room/month from upselling, and a 95% automation rate for guest interactions. Guests receive replies in their preferred language, and the system provides real-time insights into operations.
Platform
Features
• real-time insights
• unified inbox
• multilingual chat
• upsells & request handling
• proactive messaging
• online check-in
• integrations with pms and communication platforms
Pricing Plans
Professional
EUR100.00 / per month• Pro-active messaging on WhatsApp
• Guest requests
• Omni-language translations
• Key and task manager integrations
• Live in 1 hour
• Booking.com inbox & webchat
• Reputation management
• Self-learning AI based on conversation feedback
• Assisted onboarding
• Support via email
Plus
EUR200.00 / per month• Everything in Professional
• Dedicated WhatsApp number
• Guest journey builder
• Personalized recommendations
• Hands-on training
• 24-hour SLA on technical issues
• Max 20 seats
Enterprise
EUR400.00 / per month• Everything in Plus
• Invite to product roadmap sessions
• Direct support via Slack and WhatsApp
• Optional: bespoke PMS integration
• Optional: one bespoke third-party integration
• Optional: bespoke terms agreement
• 8-hour SLA on technical issues
• Max 50 seats
Global Chains
Unknown Price• Everything in Enterprise
• Membership of innovation advisory board
• Unlimited seats
• Custom pricing for > 10,000 units
Job Opportunities
There are currently no job postings for this AI tool.
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