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Runnr.ai

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About

Runnr.ai provides an AI-driven virtual concierge service for various accommodation types, including hotels, holiday parks, campsites, aparthotels, and hostels. It automates guest communication, handling repetitive questions instantly via WhatsApp, SMS, and the Booking.com inbox. The platform offers proactive messaging to engage guests from the moment they book until checkout, a unified inbox for all communications, and automatic upsells for additional services like breakfast or late check-out. It integrates seamlessly with numerous Property Management Systems (PMS), housekeeping software, and mobile key systems. Key benefits include a 94% guest satisfaction rate, 65% guest engagement, an average of €50 extra revenue per room/month from upselling, and a 95% automation rate for guest interactions. Guests receive replies in their preferred language, and the system provides real-time insights into operations.

Platform
Web
Task
restaurant automation

Features

real-time insights

unified inbox

multilingual chat

upsells & request handling

proactive messaging

online check-in

integrations with pms and communication platforms

Pricing Plans

Professional
EUR100.00 / per month

Pro-active messaging on WhatsApp

Guest requests

Omni-language translations

Key and task manager integrations

Live in 1 hour

Booking.com inbox & webchat

Reputation management

Self-learning AI based on conversation feedback

Assisted onboarding

Support via email

Plus
EUR200.00 / per month

Everything in Professional

Dedicated WhatsApp number

Guest journey builder

Personalized recommendations

Hands-on training

24-hour SLA on technical issues

Max 20 seats

Enterprise
EUR400.00 / per month

Everything in Plus

Invite to product roadmap sessions

Direct support via Slack and WhatsApp

Optional: bespoke PMS integration

Optional: one bespoke third-party integration

Optional: bespoke terms agreement

8-hour SLA on technical issues

Max 50 seats

Global Chains
Unknown Price

Everything in Enterprise

Membership of innovation advisory board

Unlimited seats

Custom pricing for > 10,000 units

Job Opportunities

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