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Runnr.ai
Free up hospitality staff and drive upsells with an AI virtual concierge that handles WhatsApp, SMS, and OTA inquiries in 100+ languages for 5-star guest stays.
Starting at
€100/mo
About Runnr.ai
Runnr.ai is an AI-driven communication platform designed specifically for the hospitality industry, including hotels, holiday parks, and hostels. It functions as a virtual concierge that automates repetitive guest inquiries through popular messaging channels like WhatsApp and SMS, as well as Online Travel Agency inboxes like Booking.com and Airbnb. By providing instant responses to common questions about check-in procedures, Wi-Fi passwords, or local recommendations, the tool allows front desk teams to focus on providing high-quality, personalized service to guests on-site rather than managing a constant stream of digital queries. This shift ensures that every guest receives immediate attention regardless of how busy the physical lobby might be during peak hours. The platform operates by integrating directly with existing Property Management Systems such as Mews, Opera Cloud, and Cloudbeds. This connectivity enables proactive messaging throughout the guest journey—from booking confirmations and arrival instructions to in-stay feedback requests and check-out processes. A key feature is the Unified Inbox, which consolidates messages from various sources into one interface, ensuring no guest request is overlooked. Additionally, the system includes an automated upsell engine that intelligently offers services like late check-outs, breakfast, or room upgrades at the most relevant times to maximize revenue. Users can track performance through a real-time dashboard that displays satisfaction scores and revenue generated per room. Tailored for diverse accommodation types, Runnr.ai is suitable for everything from boutique hotels to massive holiday parks. Its multilingual capabilities allow guests to message in their native language while staff respond in theirs, with the AI handling the translation in real-time across more than 100 languages. What distinguishes Runnr.ai from generic chatbots is its hospitality-specific training and its ability to handle 95% of guest interactions autonomously. This high level of automation, combined with its ability to facilitate digital door codes and online payments, creates a frictionless experience. By leveraging AI to handle the logistical questions, properties can achieve 5-star guest satisfaction while simultaneously reducing manual workloads and operational costs.
Runnr.ai pros & cons
Pros
- Automates up to 95% of guest questions and repetitive interactions.
- Supports over 100 languages with high-accuracy real-time translation.
- Directly integrates with a wide variety of PMS and mobile key systems.
- Generates measurable revenue through automated upselling of late check-outs and breakfast.
- Maintains high guest engagement with 98% open rates on proactive WhatsApp messages.
Cons
- Messaging fees are not included in the base subscription and are charged on usage.
- Requires a 12-month agreement following the initial first-month trial period.
- Advanced support channels like Slack are reserved for the Enterprise tier.
- Dedicated WhatsApp numbers and customization are unavailable on the entry-level Pro plan.
Runnr.ai use cases
- Front desk managers can automate repetitive FAQs via WhatsApp, freeing up staff to focus on complex on-site guest needs.
- Hotel owners can boost ancillary revenue by setting up automated triggers for room upgrades and late check-outs during the stay.
- Holiday park operators can manage large-scale communication across hundreds of units using a single unified inbox for OTA and SMS messages.
- International travelers can receive door codes and booking confirmations in their native language without downloading a third-party app.
Runnr.ai features
- unified inbox
- proactive messaging
- online check-in & payments
- real-time insights dashboard
- pms integrations
- multilingual chat (100+ languages)
- automated upsells
- ai virtual concierge
Runnr.ai pricing
Is Runnr.ai free? No, Runnr.ai doesn't offer a free plan; pricing starts at €100 / month.
Pro
€100 / month
- AI virtual concierge
- Proactive guest messaging
- Booking.com & Airbnb inboxes
- Unified inbox
- PMS integration
- Mobile key integrations
- 100+ languages
- Assisted onboarding
- Self learning AI
- Upsell management
Plus
€200 / month
- Everything from Professional
- Dedicated WhatsApp number
- Customizable WhatsApp messages
- Multi-property support
- Assisted WhatsApp onboarding
- 24 hour technical SLA
- Max 10 seats
Enterprise
€400 / month
- Everything from Plus
- Custom integrations and workflows
- Product roadmap session invites
- Slack and WhatsApp support
- 8 hour technical SLA
- Unlimited seats
Groups & chains
Price varies
- Innovation advisory board membership
- Everything in Enterprise
- Unlimited seats
- Tailored for > 10,000 units
Runnr.ai FAQs
What is Runnr.ai?
Runnr.ai is an AI-driven guest communication platform that uses a virtual concierge to automate responses to guest questions via WhatsApp, SMS, and OTA channels like Booking.com.
How is the tool priced?
Pricing is based on a 'per unit' model (per room or bed) starting at €100 per month. Additionally, messaging fees are charged based on actual usage.
Which languages does the AI support?
The platform supports over 100 languages, allowing guests to communicate in their preferred language while the staff can reply in their own, with AI handling the translation.
Does it integrate with my existing software?
Yes, Runnr.ai integrates with major Property Management Systems (PMS) like Mews and Opera, as well as housekeeping software and mobile key systems.
How long does it take to go live?
With assisted onboarding, properties can be up and running in as little as one hour, though a trial period is typically followed by a 12-month agreement.
Ratings & reviews
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