Runnr.ai
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About
Runnr.ai handles repetitive guest questions via WhatsApp and the Booking.com inbox, freeing up hospitality teams for genuine guest interactions. It is trusted by over 500 hotels, holiday parks, and various accommodation types. The platform offers proactive messaging with high engagement rates, a unified inbox for all communication channels, and automatic upsells for amenities like breakfast or late check-out. It provides real-time insights, multilingual chat capabilities, and seamless integrations with Property Management Systems (PMS) such as Mews and Opera Cloud, housekeeping software, and mobile key systems. Additionally, Runnr.ai facilitates online check-in with secure payment options. The tool aims to significantly enhance guest experience, boost upsells (reporting €50 extra revenue per room/month), and achieve a 95% automation rate for guest questions.
Platform
Features
• real-time insights
• unified inbox
• multilingual chat
• online check in
• integrations with pms and other systems
• upsells & request handling
• proactive messaging
Pricing Plans
Professional
€100.00 / per month• Pro-active messaging on WhatsApp
• Guest requests
• Translations: omni language
• Key and task manager integrations
• Live in 1 hour
• Booking.com inbox & webchat
• Reputation management
• Self learning AI based on conversation feedback
• Assisted onboarding
• Support via email
Plus
€200.00 / per month• Everything in Professional
• Dedicated WhatsApp number
• Guest journey builder
• Personalized recommendations
• Hands-on training
• 24 hours SLA on technical issues
• Max 20 seats
Enterprise
€400.00 / per month• Everything in Plus
• Invite to product roadmap sessions
• Direct support via Slack and WhatsApp
• Optional: bespoke PMS integration
• Optional: one bespoke third party integration
• Optional: bespoke terms agreement
• 8 hours SLA on technical issues
• Max 50 seats
Global Chains
Unknown Price• Everything in Enterprise
• Membership of innovation advisory board
• Unlimited seats
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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