Worknet
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About
Worknet is a proactive AI chat platform built to significantly grow revenue by transforming every user into a raving fan at scale. It addresses the disconnect between product and people, user needs and company knowledge, and the delay in providing help. Worknet aims to convert every user into a conversation, connect every signal to a response, and enable teams across support, success, sales, and product to work cohesively. The platform scales personalized assistance to drive growth, ensuring users receive timely, effective support and engagement. It focuses on improving trial conversion, retention, and expansion, and offers agent assist and studio capabilities.
Platform
Task
Features
• slack integration
• salesforce integration
• team inbox
• zendesk integration
• data analytics agent
• agent assist capabilities
• ai agent for revenue growth
• proactive ai chat
FAQs
How to get started?
Install the Slack app by using the provided link. You'd need Slack workspace permission to install apps. Invite the Worknet app to any channel that requires it by typing /invite @worknet or simply @worknet.
Is Worknet free?
You can try Worknet for free for a 14-day trial.
Which data elements are captured?
Worknet captures two types of data elements: 1) users and 2) messages info. To minimize risk, the sensitive parts of each type are managed separately, allowing each customer to skip capturing them.
Which messages are synchronized?
Only when invited to a channel will Worknet synchronize message history and on-going messages posted to this channel. By default, the last 90 days of message history is captured.
How is data in my account protected?
Worknet is using Google Cloud Platform to run its service. The primary persistency is Google BigQuery. The UI is using Slack standard UI building blocks, which ensures Slack's look, feel, permissions, and access control.
How do you ensure privacy?
Each customer (tenant) is managed as a strictly separated data set. No co-mingling of tenant data. Slack artificial User ID (pseudonymized) is used with the Slack message data. User name and email are kept in a separate place.
What information may be shared?
Each company can decide to opt-in to share aggregated info, by company type (size, industry) and person's role (seniority, function). Companies that opt-in will get access to benchmark data.
How do you authenticate users?
Worknet is a Slack native app, installed by a Slack workspace admin authenticated by their Slack credentials. All other Slack workspace users automatically get access to Worknet services without additional authentication.
How is the data broken down by sensitivity?
Low sensitivity: Slack artificially generated IDs. Medium sensitivity: name, title, and email. High-Medium sensitivity: message text (tokenizing PII elements or skipping capture).
Where is the data stored?
Worknet is hosted in Google Cloud Platform (GCP) data centers in the US. Our data is stored in Google BigQuery, segmented by customer. All data is transmitted encrypted and stored encrypted at rest.
How long does the setup take?
The Worknet app home page will be available shortly after installation. The admin can determine which Slack users should have access to it. No additional login is needed.
Will you share users or company data?
No. Data about a specific person will not be shared outside of their company. Data about a specific company will not be shared.
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