Worknet
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About
Worknet is an AI-powered solution designed to enhance customer support teams' efficiency and customer experience. It integrates with various platforms like Slack, Zendesk, and Salesforce to streamline communication and ticket management. Worknet provides features such as AI-driven response suggestions, automated summaries, help article generation, expert swarming, and hyper-personalized customer service using customer data. It claims to help resolve 20% more tickets, improve resolution time by 32%, and enhance CSAT by 17%. Worknet is SOC 2 Type II certified and complies with GDPR and CCPA.
Platform
Keywords
Features
• auto-prioritizes tickets
• connects experts
• harnesses customer data
• guides agents
• ai-powered conversational experience
• agent shorthand (e.g., "i'm on it") creates tailored responses in your style
• boosts customer satisfaction and revenue
• improves response times and quality
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