Wordnerds
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About
Wordnerds is a qualitative feedback analytics tool designed for CX & Insights professionals. It helps users uncover hidden insights, make data-driven decisions, and create great experiences by analyzing customer feedback from various data sources. The platform transforms feedback into precise insights, understands sentiment, and discovers trends from qualitative data. Users can integrate data sources, easily find data-driven insights, share reports, and track their impact. Key features include AI-driven theme training, sentiment analysis, and customizable reporting. It saves time by automating manual tagging, provides actionable insights, and supports integration with various data sources.
Platform
Features
• spot trends across datasets in minutes
• get consistent accurate insights
• understand sentiment and discover trends from all your qualitative data with ease
• turn feedback from any data source into precise insights
• transform customer feedback into data-driven insights
• create great experiences
• make better decisions
• uncover hidden insights
FAQs
What types of data do you work with?
Wordnerds works with various types of customer feedback data, including text from surveys, social media, reviews, emails, and chat transcripts. Our platform is designed to handle any form of text-based customer feedback.
How do you integrate with our data sources?
There are several different options available: - Direct CSV Upload - Upload from your data warehouse via API - We can also output any enriched data back into your data warehouse
Is my data safe?
Wordnerds takes Data Protection extremely seriously. We are [CyberEssentials Plus Certified.](https://registry.blockmarktech.com/certificates/1d50b8f8-8061-49ca-968f-9c930ecc3838/) For more information on our Data Protection and Privacy Policy [click here.](https://drive.google.com/file/d/1K86r%5FUPELhBfeK8E0iuYYPojzipL9-NF/view)
Can I try it before committing to a contract?
You absolutely can. We offer one-off or proof-of-concept reports for whatever use case you want to trial Find out more info on them here: <https://www.wordnerds.ai/pricing>
What makes Wordnerds different to other providers?
Most AI feedback analysis providers are ‘black box’. It's difficult to see what goes into each classification and they're typically not flexible to your business's unique needs.We've developed our platform for Insight & VoC teams around four pillars: Accuracy: Our proprietary AI understands the meaning in text feedback, turning it into actionable insights and sentiment in minutes. Depth: To make something actionable it has to be specific. Go as many layers into your feedback as you want e.g. Delivery > Flowers > Bouquets > Rose & Peony Leaking, so you can take action from your feedback. Flexibility: We allow you to train your own data so you can analyse at scale. Meaning you know exactly why you’ve got the results you have, and you can make tweaks whenever you need. Speed: Some feedback analysis tools take weeks to add new themes to their platform. With Wordnerds you can do it yourself in 30 minutes.
How much does it cost?
We offer one-off fully managed reports from £5,250 excluding VAT. For always-on support our prices start from £1,750 excluding VAT per month scaling dependant on your needs. For more information see our pricing page here :<https://www.wordnerds.ai/pricing>
Pricing Plans
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