Birdie
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About
Birdie.ai is a feedback analytics platform that helps customer-centric companies uncover, understand, and quantify user friction and pain points. It centralizes customer feedback from various sources, providing insights to reduce churn, improve retention, and lower contact rates. The platform offers features like Feedback River, automated VoC metrics reporting, and granular, quantified insights powered by AI. It empowers teams to transform feedback into actionable insights for product and customer experience improvements.
Platform
Features
• ai-powered feedback analysis
• customer feedback centralization
• automated voc metrics reporting
• retention improvement capabilities
• insights generation for churn reduction
• customer needs and pain points identification
• granular, quantified insights
• feedback river
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