Univw
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About
Univw is a fully integrated CRM and AI-powered call center solution that helps businesses manage leads, streamline sales processes, improve customer service, and boost operational efficiency. Key features include custom dashboards and reporting, automated call quality assurance, external automations (emails, webhooks), AI-based agent coaching, intelligent note-taking and summarization, integrated cloud telephony, resource hierarchy-based data access, data import from external sources (CSV, ETL), and a flexible workflow engine. Univw offers various pricing plans, from a free Easy CRM to a fully customizable option. It is designed to improve efficiency, ensure security, and support sustained growth. The platform caters to various use cases including sales, automation, services, and customer support.
Platform
Task
Features
• lead management
• integrated cloud telephony
• agent coaching
• automated call qa
• collabrated sales management
• notes and summaries
• external automations
• custom dashboards, reports and analytics
Pricing Plans
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