Tactful AI
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About
Tactful AI is a cloud-based customer service platform that leverages artificial intelligence to enhance customer support experiences. It offers an omnichannel approach, managing communications across multiple platforms like voice, email, and social media. The tool integrates AI-driven automation to streamline workflows, improve agent productivity, and deliver personalized customer service. Key features include a unified inbox, intelligent routing, real-time analytics, automation tools, and integration with various business applications. Tactful AI aims to improve customer satisfaction while simplifying operational processes for companies of all sizes.
Platform
Task
Features
• ai-powered automation
• real-time actionable insights
• omnichannel customer service
• ai-driven intelligent routing
• unified inbox for agents
• customizable automation workflows
FAQs
What is a cloud contact centre solution?
A cloud contact centre solution is a customer service platform hosted in the cloud, allowing businesses to manage communications over channels like phone, email, chat, and social media without on-site hardware.
What is Automation Credit?
Automation Credits are used to run automation inside Tactful Engage to enhance and automate your customer experience.
Is Tactful AI GDPR compliant?
Yes, Tactful AI is GDPR compliant and adheres to regulations for data handling and privacy.
Do you provide onboarding assistance?
Yes, onboarding assistance is provided, including setup guides and training.
Do you support voice integration?
Yes, Tactful AI supports voice integration for managing and responding to voice calls.
Pricing Plans
Engage Essentials
Free Plan• 1 to 10 Seats
• Web, Email & Social Channels
• Unified Inbox
• Customer 360 View
• Unlimited Branded Channels
• Unlimited Contacts
• Supervisor Desktop
• Service Groups
• Skill-based Routing
• Intelligent Routing
• Historical Analytics
• Realtime Analytics
• Notifications and Alerts
• Integrated Contact Manager
• Integrated Content Management System
• Integrated Ticketing System
• Integrations & API Access
• Automation Visual Studio
• Create Unlimited Automation Flows
• Up to 30 Active Automation Flows
• AI Chatbot
• AI Copilot
• Sentiment Analysis
• 1000 Monthly Automation Credits Included
• GPT Tokens Included
• Bring your AI or GPT
• Automation Templates
• Standard Support
• 3 Month Data Retention
Engage Enterprise
Unknown Price• 10+ Seats
• Voice, Web, Email & Social Channels
• Unified Inbox
• Customer 360 View
• Unlimited Branded Channels
• Unlimited Contacts
• Supervisor Desktop
• Service Groups
• Skill-based Routing
• Intelligent Routing
• Historical Analytics
• Realtime Analytics
• Notifications and Alerts
• Integrated Contact Manager
• Integrated Content Management System
• Integrated Ticketing System
• Integrations & API Access
• Automation Visual Studio
• Create Unlimited Automation Flows
• Unlimited Active Automation Flows
• AI Chatbot
• AI Copilot
• Sentiment Analysis
• 1000 Monthly Automation Credits per Seat Included
• GPT Tokens Included
• Bring your AI or GPT
• Automation Templates
• Premium Support
• 6 Month Data Retention
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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