SupportLogic
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About
SupportLogic is a Support Experience platform that uses AI-powered workflows to analyze customer interactions and proactively address issues. It offers various AI agents for complex support, including alerting, data integration, sentiment analysis, knowledge management, escalation prediction, prioritization, routing, and quality monitoring. The platform integrates with existing CRM and ticketing systems, providing omnichannel support and enhancing customer experience and operational efficiency. SupportLogic helps businesses reduce escalations, improve MTTR, and increase customer satisfaction. The platform is designed for complex B2B support and is enterprise ready with a secure, virtual private cloud.
Platform
Features
• knowledge agent
• routing agent
• prioritization agent
• sentiment agent
• escalation agent
• nlp analytics
• data cloud
• alerting engine
Job Opportunities
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