SnapCall
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About
SnapCall is a customer support platform that uses video and AI to help businesses resolve customer issues faster. It allows customers to send video clips or join live video calls to explain their problems, providing support agents with more context. The AI analyzes videos to provide transcripts, summaries, and relevant knowledge base articles. SnapCall integrates with various CRMs and offers different pricing plans for businesses of all sizes.
Platform
Task
Features
• ai-generated summaries
• automated workflows
• crm integration
• call recordings
• context-aware summary
• customizable flexibility
• video troubleshooting
• ai-powered video intelligence
FAQs
What is SnapCall clips?
SnapCall clips is a customer support solution using technology to enhance support. Customers record videos of issues, receiving AI-generated summaries for quick resolution. This improves customer satisfaction and reduces wait times.
What is SnapCall calls?
SnapCall calls offers real-time audio/video calls for instant client connection. It's accessible via CRM, browser, email, or SMS, easily integrating into existing workflows.
What is included in the Enterprise plan?
The Enterprise plan includes all Pro features plus functionalities like custom development and SSO, ideal for large enterprises needing customized solutions and extra support.
Is there a minimum contract period for Pro plan?
There's no minimum contract for the Pro plan; users can subscribe monthly or yearly.
Can I cancel at any time?
You can cancel anytime, but no refunds are given for already paid periods.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) via Stripe.
How does SnapCall integrate with our knowledge base?
SnapCall integrates with your knowledge base, suggesting relevant articles to help customers.
Can we use SnapCall on multiple devices?
Yes, SnapCall works on computers, tablets, and mobile devices.
Pricing Plans
Pro
Unknown Price• 20 users
• Unlimited clips and calls
• CRM integration
• Call recordings
• Context-aware summary
• AI content recommendations
• Priority support
Enterprise
Unknown Price• Unlimited users (starting from 50)
• Unlimited clips and calls
• Unlimited integrations
• Video call recordings
• Flow AI
• SAML Single Sign-On (SSO)
• Dedicated CSM
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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