SmartAction
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About
SmartAction is an AI-driven customer service solution specializing in virtual agents for automating repetitive inquiries. Their NOVA platform and team of CX experts design, implement, and optimize AI-powered solutions for voice, chat, and SMS. Features include Natural Language Understanding (NLU), Natural Language Generation (NLG), and seamless integration with existing contact center infrastructure, CRM software, and internal systems. They cater to industries like Automotive, Financial Services, Healthcare, Insurance, Retail, and more, offering solutions for scheduling, collections, order management, and roadside assistance.
Platform
Task
Features
• multi-lingual support
• natural language understanding (nlu)
• 24/7 customer support
• ai-powered virtual agents
• natural language generation (nlg)
• proactive notifications
• integration with contact center platforms & crms
• omnichannel engagement (voice, chat, sms)
FAQs
What Are Virtual Agents for FAQ?
AI-powered virtual agents use conversational AI to automate routine conversations handled by live agents. SmartAction’s Omni-Bot™ enables organizations to start in voice and scale to chat/text.
Virtual agents are perfect for handling the routine and repetitive frequently asked customer questions that often end up with live agents.
AI-powered virtual agents use natural language processing (NLP) to have multi-turn conversations with customers for store locations/hours, directions, policy information, and more.
Which FAQ Challenges Do Virtual Agents Help You Address?
Virtual agents create effortless self-service experiences for FAQ. They free up live agents from answering repetitive questions. They provide call & chat deflection.
Pricing Plans
Voice & Digital Channels
Unknown Price• Full management of the conversational AI solution
• Advanced Natural Language Understanding (NLU)
• Access to specialists in conversation design, NLU modeling, data science, telephony engineering, and CX
• Continuous training and fine-tuning of AI models
• Data-driven insights, call metrics, and performance KPIs customized
• Seamless integration with contact center platform, CRM software, and internal systems
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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