Cavalry
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About
Cavalry is an advanced AI agent specifically designed for e-commerce businesses to transform customer service. It goes beyond merely answering questions by actively solving complex customer issues, mirroring the capabilities of a human representative. This eliminates the common frustration of AI agents saying "sorry I can't help" or requiring multiple transfers. Cavalry handles the entire ticket resolution process, from classification to closure, ensuring no unnecessary hand-offs. A key differentiator is its ability to infuse brand-specific empathy, tone, and language into every interaction, making AI replies feel genuinely human and consistent with the brand's personality. Furthermore, Cavalry provides a weekly CX Intelligence Report, proactively identifying urgent customer pain points like product defects or shipping trends by analyzing all customer tickets, enabling businesses to address problems before they escalate. It offers seamless integration with popular e-commerce and customer service platforms, including Zendesk, Shopify, and Salesforce. Businesses can also leverage a free CX Profile to analyze their historical tickets, revealing potential AI automation rates, resolution performance, and cost savings from day one.
Platform
Features
• automated issue classification and ticket closure
• built specifically for e-commerce
• free cx audit to assess automation potential
• seamless integration with diverse tech stacks
• matches brand voice, tone, and empathy
• generates weekly cx intelligence reports from tickets
• eliminates customer transfers and hand-offs
• human-like problem solving for customer issues
Job Opportunities
There are currently no job postings for this AI tool.
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