Resolve247
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About
Resolve247 offers AI-powered customer support tools, including an AI Chatbot for instant answers and ResponseAssistant for quicker responses. These tools integrate with existing systems, reduce workload, and ensure customer satisfaction with features like anti-hallucination guarantees and tone-of-voice adaptation. The platform supports multiple chatbots, integrates with Help Scout, and allows customization of appearance and welcome messages.
Platform
Task
Features
• ai chatbot
• writes in your tone of voice
• automatic ai drafts in your existing inbox
• 24/7 answers to customers
• anti-hallucination guarantee
• fewer incoming tickets
• instant answers to customers
• response assistant
FAQs
Why read any further? Ask our chatbot!
We use our own product and we love it! And remember if our knowledgebase and chatbot don't have the answer to your question, you can use the "Contact a Human" button in our chat widget, or if you prefer you can reach us at hello@resolve247.ai
How does Resolve247 reduce volume of support tickets?
By providing instant answers to your customers using AI trained on your knowledgebase, those customers no longer need to raise a support ticket. Your customers are happier because they get instant accurate responses 24/7, and you're happier because you'll have fewer support tickets and more time for the imporatant things.
Can I test the chatbot's answers before putting it on my website?
Absolutely yes - we provide a 30 day free trial and a Demo page so you can test out your chatbot. After the quick 3 step setup, you can straight away test your chatbot on the 'Demo' page. You can see this page at the end of the Quick Setup, or from your 'Dashboard'.
Why might I need more than one chatbot?
Many will only need one chatbot, but using multiple chatbots could be very useful to some! Each inidividual chatbot has it's own customisations and knowledge sources
Do you have a free plan?
No, we do not provide a free plan, but we do provide a very generous 30 day free trial (no payment details required). We dont provide a free plan because this allows us to ensure we deliver maximum value to our customers; we don't play "games" with our customers
What AI models / LLMs are available?
We are using the industry leading GPT-4o and GPT-3.5-turbo provided by OpenAI. As standard we are using the latest GPT-4o which is incredibly powerful and very accurate.
On how many websites can I display/embed my chatbot?
Unlimited! Your chatbots can be displayed on as many websites as you like.
Are there any other costs?
Nope! We are completely open with what we'll be charging you. It's a simple annual/monthly fee, no extra charges. Watch out for some other chatbots that will charge extra for token consumption or messages **on top of their advertised fees!**
How is “one chatbot” measured?
Each chatbot is trained a set of information, which could be a huge range of different pages. Different chatbots would be used when you need to have different information available in different locations (such as some information only available to your subscribers or behind your pay wall).
How is a "question" measured for pricing?
A question is measured as one message from the User to the AI. Be careful of some providers that limit their plans by "message" count where the human and AI response are counted as seperate messages, therefore reducing the value you get by 50%!
Other chatbots are charging based on tokens, why do you charge per question?
We charge per question because that actually means something to you! Yes our server costs are related to token consumption. There's no way you know how many tokens your customers questions are going to consume. Our core objective is to provide a solution to your customers, so our simple pricing is measured per question.
Can I add more knowledge to my chatbot after Quick Setup?
Yes you can add knowledge simply by typing in the URL on the knowledge page. You can choose to add a single specific webpage, multiple pages, or your whole site from just one url! If you want to add all the pages on your site you can use either the Sitemap or Seed URL options to add all the URLs on your website
My blog is on a different domain to my knowledgebase, and my landing page - can I train on data from multiple different domains?
Absolutely! Any URL address can be used to train your chatbot. The more information the better to ensure that you provide the best support to your customers.
If I have mutliple chatbots, will they keep information seperate from each other?
Yes, each inidividual chatbot has it's own independent knowledge source. So you can use different information per chatbot, or the same information if you choose. This has many applications; for example if you have multiple projects you can use a chatbot on each different project.
I have a huge site! Can you handle it?
Sure we can! Congratulations on building such a huge site! We're happy to help you make the most of it - large sites are where you can REALLY benefit from Resolve247, some of your customers might not be able to navigate the huge sea of content you've produced, so you can use Resolve247 to help them find the content they want.
Pricing Plans
Various Plans
Unknown PriceJob Opportunities
There are currently no job postings for this AI tool.
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