Onward
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About
Onward is an AI platform that harnesses cutting-edge machine learning and natural language processing technologies. It parses and extracts meaning from complex natural language messages, providing 24-7 coverage with a bot that can answer questions even when agents are unavailable. Key details about customers are readily accessible, and integrations with Zendesk, Salesforce, HubSpot, and Shopify are available. A visual bot builder allows for the creation of advanced flows without coding. Onward has been acquired by Google.
Platform
Features
• natural language processing
• machine learning
• parses and extracts meaning from complex natural language messages
• visual bot builder (no coding required)
• integrations with zendesk, salesforce, hubspot, and shopify
• 24-7 coverage with bot
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