Mazed

Automate customer service and sales with realistic multimodal AI agents that handle voice and video calls, integrate with 50+ tools, and offer persistent memory.

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About Mazed

Mazed is an enterprise-grade multimodal agent platform designed to create highly realistic AI agents for voice and video interactions. Unlike standard text-based bots, Mazed focuses on low-latency, human-like conversations that can be deployed across telephony, web interfaces, and embedded product environments. The platform's primary goal is to automate complex business operations and customer-facing roles while maintaining a level of realism that supports a $10,000 performance guarantee. It bridges the gap between static automation and fluid human conversation, offering tools that handle the nuances of speech and video in real-time. The core of the platform is the Agent Canvas, a visual node-based editor where users can design conversation flows and define specific behaviors without writing code. It supports Knowledge Retrieval, allowing agents to pull from specific company data, and Persistent Memory to ensure context is maintained across multiple user sessions. Furthermore, the platform includes Native Actions which allow the AI to perform technical tasks mid-conversation, such as making API calls, updating variables, handling DTMF tones, or playing background audio. These features allow for the orchestration of multi-agent workflows that can route complex requests or run parallel operations. Mazed is best suited for medium to large enterprises in industries like customer service, sales, recruiting, and learning & development. It specifically targets roles where high-touch interactions are usually required, such as white-glove onboarding, technical troubleshooting, or sales screening. The ability to integrate with over 50 tools including CRMs, helpdesks, and calendars makes it a powerful choice for operations teams looking to connect AI directly into their existing tech stacks. Because it supports telephony and video alongside web-based text, it is ideal for companies needing a unified agent experience across multiple communication channels. What sets Mazed apart is its commitment to realism and its flexible architecture. It allows users to bring their own Large Language Models (LLMs) rather than being locked into a single provider. The platform also features Adaptive Behaviors like language detection and intelligent turn-skipping for natural pauses, making interactions feel less robotic. The pricing model is also distinct, offering a pure pay-as-you-go structure billed by the second rather than tiered subscriptions, which provides transparency for scaling businesses.

Mazed pros & cons

Pros

Offers a $10,000 realism guarantee for platform quality.
Billed by the second for precise cost management.
Supports persistent memory to remember user preferences across sessions.
Allows users to bring their own LLM for maximum flexibility.
Connects to 50+ tools with pre-built connectors.

Cons

Action executions like API calls cost an additional $0.02 each.
Focus on high-scale voice and video may be overkill for simple text chatbots.
Billed per minute model can become expensive for very high-volume call centers.
Requires a demo for full enterprise onboarding.

Mazed use cases

Customer support teams can use Mazed to handle technical troubleshooting and white-glove onboarding via voice calls with automated escalation to human agents.
Sales departments can deploy agents to qualify leads and schedule meetings by integrating directly with their CRM and calendars.
HR and recruiting professionals can automate initial candidate screenings and interview scheduling using voice-based AI agents.
In-house operations managers can build agents that execute complex workflows like processing API calls or updating internal databases mid-conversation.
L&D teams can create interactive multimodal training modules that provide real-time guidance and persistent progress tracking.

Mazed features

multi-agent orchestration
persistent memory
human handoff
multimodal deployment
adaptive behaviors
native actions
knowledge retrieval
agent canvas

Mazed pricing

Is Mazed free? No, Mazed doesn't offer a free plan; pricing starts at $0.08 / minute.

Pay as you grow

$0.08 / minute

All Voice Models Included
Premium LLM Usage Included
Unlimited Concurrent Calls
Full Platform Features
Billed per second
Action executions at $0.02/ea

Mazed FAQs

What is Mazed?

Mazed is a multimodal agent platform used to build AI agents for voice and video calls. It allows businesses to automate workflows and customer service with high-realism AI interactions.

Do I need to be a developer to use Mazed?

No, the platform features a visual Agent Canvas for designing conversation flows without code. However, it also offers an API and documentation for developers who want to build more complex integrations.

Can I use my own LLM?

Yes, Mazed is built to be flexible, allowing users to bring their own Large Language Models to power their agents. This ensures you can use the specific model that best fits your business needs.

How does the pricing work?

Mazed uses a pay-as-you-go model at $0.08 per minute, which is billed per second. Additionally, action executions such as API calls or HTTP triggers are charged at $0.02 each.

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